Front of House Manager

Topgolf•Atlanta, GA

25d

About The Position

The Front of House Manager leads Topgolf’s guest-facing team in delivering high-quality service and hospitality. The role coaches team members, drives guest satisfaction, and ensures guest areas are appropriately staffed, functioning efficiently, and delivering an exceptional experience. The manager oversees front-of-house operations, including opening and closing, shift management, hiring, scheduling, onboarding, and team development. They use guest feedback and business metrics to improve performance, support revenue and profitability, and help manage ordering, inventory, and facilities needs. The role requires a flexible schedule that includes evenings, weekends, and holidays, as well as extended hours during peak periods, special events, and high-volume seasons.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
High school diploma or equivalent.
Ability to obtain required licenses and certifications for the location.
Must be at least 21 years old where required by state or local law.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on your feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently in a fast-paced venue environment.
Ability to work outdoors for extended periods in varying weather, including heat, cold, and inclement conditions.
Ability to communicate clearly in an environment with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.
Availability for evenings, weekends, and holidays, and extended hours during peak periods, special events, and high-volume seasons.

Responsibilities

Set daily standards for front-of-house service and hospitality.
Remain visible on the floor, interact with guests, and assess and improve their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are staffed and functioning efficiently.
Supervise front-of-house team members and coach them in the moment.
Promote team member engagement and a culture of care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up on their completion.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to drive performance improvements.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.