Front of House Manager

Folino Estate•Kutztown, PA

32d•Onsite

About The Position

The Lounge/Hospitality Manager is responsible for the daily operation and management of the Lounge, including the responsibility for supervising and training team members, phenomenal guest relations and customer service, and reporting to the General Manager, as well as assist in banquet operations as needed.

Requirements

Minimum 2 to 5 years as a manager in a full service (table service with full bar and preferably wine service) restaurant.
Must possess strong leadership skills.
Must excel at customer service
Solid track record of success in previous assignments demonstrating upward career tracking.
Strong communication skills.
Must be dependable, reliable and motivated.
Computer knowledge a must
RAMP or TIP certification

Responsibilities

General Opening and closing the facility as per operating procedures
Oversee that all opening and closing duties of each department are completed correctly and in a timely manner
Assist with Bottle Shop management in the event of the Bottle Shop Managers absence
Assist with banquet function management as needed
Work closely with the Kitchen Manager to provide a seamless experience for all guests
Work closely with our Bottle Shop manager and Winery Concierge to make a positive experience for all guests visiting with us, with or without reservations
Manage all aspects of front of house personnel team: Tasting Hosts, Food & Drink Runners, Bartenders & Hostesses
Administrative Orders Lounge inventory, i.e., Hard Liquor, Wine, napkins, cleaning supplies, dishware, takeout supplies, etc.
Maintain Lounge inventory
Supervise, schedule, and train team members
Approve/deny requests for days off
Balancing of all daily and nightly cash drawers and POS
Mediate any FOH and BOH issues
Attend team member meetings as necessary and assigned
Hold pre-shift meetings with the Bottle Shop Manager and FOH staff
Address and handle employee issues in an appropriate manner
Train team members to have superb customer service
Ensures team member training programs are implemented and measured regularly
Conducts regular team member meeting to build rapport and ensure colleagues are well informed
Provides team members with work schedule for two weeks in advance
Clearly projects the visions of the department and measures progress
Conducts quarterly reviews of team members performance and provides council as needed
Assists with recruitment efforts, receives and reviews employment applications and conducts new employee orientation following all correct procedures
Conducts interviews carefully outlining the functions of the position for which a potential team member is being interviewed for
Assesses additional training needs and provides ongoing training opportunities
Train team members on all information pertaining to Folino Estate Winery, our wines, and how to create a memorable experience that builds brand loyalty among guests
Train team members on suggestive selling techniques to increase wine sales and gain repeat customers
Train team members in promoting membership to our wine club
Provide and excel at superior customer service to guests and excellent leadership to employees focusing on the guest experience at Folino Estate.
Cleanliness and maintenance are performed daily in each department.
Orchestrate and control customer seating at peak business times.
Handle guest complaints according to provided guidelines or by offering suggestions and solutions, following through with the proper channels to resolve future issues.
Ensure guests leave with an overwhelmingly positive experience.
Enforce and monitor all health and safety procedures and sanitation standards in public areas.
Assist team members when busy (expedite or run food, pour water, buss tables, polish silverware, seat guests, etc.).