Front of House Manager

Union Joints•Clarkston, MI

About The Position

Here’s to the kind of joint built to live on Main Street like it’s been here all along. Here’s to some hometown stories told in the shapes of comfort food from hometowns all over the globe: bold bites from your favorite taqueria, smokey BBQ straight from the backlot, street food with the authenticity of a Singapore alley delivered alongside the Ann Arbor train tracks. Grandma’s recipe is right at home here: regardless of how many meters or mountains come between her place and this one. At Union Rec, our crew brings all they know from wherever they’ve been so you can have something that takes you somewhere… right here. In the dining room. Along the bar rail. Around the fireplace. It all starts the moment the baristas click open the doors for coffee and pastries; and it continues through service when the kitchen and bar sling the kind of craft that makes us what we are. We're like the upper bunk... where stories and snickers from fellow campers mean sleep is the last thing on your mind... and the counselors are dedicated to making sure you’re having a time of it. It’s like that: a bit throwback and a bit forward at the same time. And it’s right at home here on Main Street between the Big House and downtown in Ann Arbor. All comfort. Always game for it. POSITION SUMMARY The Front of House Manager is responsible for front-end management to direct and oversee all activities of a restaurant in accordance with standardized policies in order to provide efficient, friendly services and profitable operations.

Requirements

High school diploma, GED certificate, or demonstration of sufficient reading and math skills to read manuals and prepare computer reports as required
Previous restaurant experience required
Willingness to work evenings and weekends as required
Excellent customer service to treat patrons like family
Strong communication skills to train and motivate employees
Strong time management skills and accuracy to deal with a variety of duties and prepare reports according to schedule

Nice To Haves

Previous management experience preferred
Successful completion of progressive business management training program helpful

Responsibilities

Handling all staffing responsibilities, including hiring, training, scheduling, and terminating
Purchasing food and supplies and overseeing use of food and beverages within required dates and with a minimum of waste
Supervising staff in terms of food preparation, customer service, cleaning, repairs to restaurant and grounds and policy adherence
Promoting cooperative effort, a team spirit, and good morale among employees
Delivering excellent customer service including personally greeting and seating guests as needed
Resolving complaints from customers in a polite, friendly manner
Performing daily inspections and periodic audits to check safety of equipment and to ensure that food is cooked properly; addressing engineering problems involving the cost, installation, and maintenance of such equipment
Participating in training about standardized policies and conferring weekly with General Manager about restaurant operations
Maintaining records of sales and cash receipts including related areas of accounting, budgeting, credit policies, and banking methods as assigned
Providing regular, accurate, computerized reports of operations to General Manager as assigned
Adjusting floor plan and/or helping with duties of other employees (e.g., cashier, server, cook, etc.) when necessary because of an unexpected absence or extra volume
Management of reservations, catering and event planning where applicable
Responding to customer and community interests to develop marketing and advertising
Performing opening and closing duties as assigned to ensure cleanliness and security of Joint
Performing other work-related duties as assigned