Front of House Manager

Cupcakin' Bake Shop • Berkeley, CA

20d

About The Position

Cupcakin' Bake Shop is seeking a leader to assist the management team with daily store operations while supporting customers and associates. The Front of House Manager divides their time between directing and supporting counter and kitchen associates, monitoring inventory, and providing excellent customer service. The role requires strong teamwork, adaptability, and the ability to work in a fast-paced environment. The position includes serving as a key holder and may require weekend and holiday shifts, as well as occasional late evenings for events.

Requirements

• Be dependable and punctual.
• Communicate effectively and interact well with customers.
• Be detail-oriented and follow instructions precisely for all orders.
• Be committed to product quality and thrive in a fast-paced environment.
• Deliver exceptional customer service and maintain a service-oriented mindset.
• Be a problem solver focused on continuous improvement, open to feedback, and willing to take action.
• Be able to use technology and manage multiple tasks.
• Listen effectively and pay close attention to detail.
• Be willing to work according to business needs, including weekends and holidays.
• Be available for occasional late evening hours for events.
• Be independently motivated and take initiative.

Nice To Haves

• Experience in baking and piping.

Responsibilities

• Maintain store inventory.
• Serve as the first point of contact and liaison for staff.
• Provide hands-on training behind the counter and track training.
• Understand back-of-house operations and step in when needed.
• Communicate weekly updates to staff.
• Engage customers consistently to enhance their experience.
• Monitor and regulate delivery services.
• Build and shape the team.
• Attend weekly management meetings.
• Maintain a neat, clean, and organized workspace.
• Monitor daily checklist reporting and reconciliation.
• Serve as a key holder.

Benefits

• Mega tips.
• Flexible work schedule.
• Performance-based raises.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed