Front of House Manager

Topgolf • Des Moines, IA

5h

About The Position

The Front of House Manager leads Topgolf’s guest-facing team in delivering high-quality service and hospitality. The role coaches team members, drives guest satisfaction, and ensures guest areas are staffed, operating efficiently, and delivering an exceptional experience. The manager is also responsible for operational duties such as opening and closing, managing shifts, hiring, scheduling, and supporting team development, with the guest experience as the priority.

This is a high-energy, guest-facing venue role requiring a flexible schedule that includes evenings, weekends, and holidays. Availability for extended hours during peak periods, special events, and high-volume seasons is required.

Requirements

• At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
• High school diploma or equivalent.
• Ability to obtain licenses and certifications required for the location.
• Must be 21 years of age or older where required by state or local law.
• Ability to work a flexible schedule including evenings, weekends, and holidays, and extended hours during peak periods, special events, and high-volume seasons.
• Ability to occasionally lift, carry, and move items up to 50 pounds, including bending, stooping, and carrying.
• Ability to remain on feet and in motion for extended periods, including standing, walking, and navigating stairs.
• Ability to perform physical tasks consistently throughout the workday in a fast-paced venue.
• Ability to work outdoors for extended periods in varying weather, including heat, cold, and inclement conditions.
• Ability to communicate clearly in an environment with moderate to high background noise.
• Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.

Responsibilities

• Set daily service and hospitality standards across the front of house.
• Stay visible on the floor, interact with guests, assess their experience, and take action to elevate it.
• Uphold operating procedures and guest safety and satisfaction standards.
• Ensure guest areas are fully staffed and functioning efficiently.
• Supervise front of house team members and provide in-the-moment coaching.
• Build team engagement and a culture of care and accountability.
• Support hiring, scheduling, onboarding, and ongoing team development.
• Delegate tasks clearly and follow up to ensure completion.
• Execute opening and closing procedures and manage assigned shifts.
• Use business metrics and guest feedback to improve performance.
• Maximize revenue and profit within the area of responsibility.
• Support ordering, inventory management, and facilities needs as assigned.
• Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
• Maintain compliance with health, safety, and operational standards.
• Promote a positive, high-energy work environment that reflects the Topgolf brand.
• Gather and act on guest satisfaction input, hold team members accountable for guest expectations, and address gaps in meeting evolving guest needs.
• Communicate goals, roles, and expectations; coach hospitality skills; leverage team members’ strengths; and recognize team efforts.
• Maintain focus and urgency during high-volume periods, use metrics to maximize profitability, and uphold operational standards in challenging circumstances.
• Adapt communication to guests, team members, and leadership; encourage candid communication; listen actively; and help remove communication barriers.

Benefits

• Free play and half-price food.
• Health, dental, and vision benefits for qualifying team members.
• 401(k) team member match for qualifying team members.
• Free mental well-being platform for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED