Front of House Manager

Cogir Management, USA•Chandler, AZ

17h

About The Position

The Dining Room Manager leads daily operations in the community restaurant, trains team members, and helps create an exceptional dining experience for residents while building lasting relationships with them. The role includes managing front-of-house staff, coordinating with the kitchen team, accommodating special requests, resolving complaints, maintaining food safety and sanitation compliance, and covering shifts resulting from call-offs. The ideal candidate is a dynamic leader with a passion for memorable dining experiences in a hospitality-focused environment.

Requirements

High school diploma or equivalent.
Food Handler Card/ServSafe certification, or ability to obtain one.
Understanding of kitchen and dining sanitation and food codes.
At least four years of full-cycle food service experience in an upscale dining environment.
Excellent interpersonal and communication skills.
Team-player attitude and proven leadership skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Problem-solving and conflict-resolution skills.
Friendly, patient, and professional demeanor.
Strong attention to detail and commitment to excellent customer service.
Availability to work flexible shifts, including weekends and holidays.

Nice To Haves

Two years of supervisory or front-of-house/dining room management experience.
Previous experience in senior living.

Responsibilities

Direct and manage all food and beverage staff for front-of-house operations.
Ensure resident satisfaction through a high-quality dining experience.
Provide initial and ongoing training for dining room staff, including servers and support personnel.
Prepare weekly schedules, adjust them for community events, and maintain budget controls.
Monitor table assignments and seating arrangements to accommodate resident needs and preferences.
Organize and oversee special dining events, holiday celebrations, and themed meals.
Assist with inventory control of food, alcohol, supplies, and equipment.
Monitor food-handling procedures and service flow.
Order and manage dining room supplies, including linens, utensils, and tableware.
Build strong relationships with residents and address feedback, concerns, and special requests.
Provide a safe and comfortable work environment while following company policies and procedures.
Cover shifts resulting from call-offs.
Ensure compliance with local health department regulations and Cogir Senior Living standards.