Front of House Manager

Topgolf•Webster, TX

13d

About The Position

The Front of House Manager leads the guest-facing team at a high-energy Topgolf venue, delivering best-in-class service and hospitality. The role coaches team members, drives guest satisfaction, and ensures venue areas are staffed, operating efficiently, and delivering an exceptional experience. The guest experience is the priority, alongside general operational responsibilities such as opening and closing, shift management, hiring, scheduling, and team development. This position requires a flexible schedule, including evenings, weekends, and holidays, and availability for extended hours during peak periods, special events, and high-volume seasons. The role involves active work in a fast-paced venue, including extended time on foot, occasional lifting and carrying, and working in varying outdoor weather conditions.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
High school diploma or equivalent.
Ability to obtain required licenses and certifications for the location.
Must be at least 21 years of age where required by state or local law.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on the feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently throughout the workday in a fast-paced venue.
Ability to work outdoors for extended periods in varying weather conditions, including heat, cold, and inclement weather.
Ability to communicate clearly in environments with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.
Flexible availability to work evenings, weekends, holidays, and extended hours during peak periods, special events, and high-volume seasons.

Responsibilities

Set the daily service and hospitality standard across the front of house.
Stay visible on the floor, interact with guests, and assess and elevate their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are fully staffed and functioning efficiently.
Supervise front of house team members and coach them in the moment.
Drive team member engagement and foster a culture of care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up to ensure completion.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to improve performance.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.
Gather guest satisfaction input and take action on findings.
Hold team members accountable for meeting and exceeding guest expectations.
Communicate goals, roles, and expectations; coach team members in hospitality and make effective use of their skills.
Maintain focus, urgency, and operational standards during high-volume or challenging periods.
Communicate effectively with guests, team members, and leadership, and encourage open communication.