Front of House Manager

Topgolf•Auburn Hills, MI

21d

About The Position

The Front of House Manager leads the guest-facing team at a high-energy Topgolf venue, delivering high-quality service and hospitality. The role coaches team members, drives guest satisfaction, and ensures guest areas are staffed, operating efficiently, and providing an exceptional experience. The manager is also responsible for general operations, including opening and closing, shift management, hiring, scheduling, and supporting team development. The guest experience is the priority. This position requires a flexible schedule, including evenings, weekends, and holidays, and availability to work extended hours during peak periods, special events, and high-volume seasons. The work takes place in a fast-paced venue environment and includes physical activity, possible outdoor work in varying weather, and communication in moderate to high background noise.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
High school diploma or equivalent.
Ability to obtain required licenses and certifications for the location.
Must be at least 21 years old where required by state or local law.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently throughout the workday in a fast-paced, high-energy venue.
Ability to work outdoors in varying weather conditions, including heat, cold, and inclement weather.
Ability to communicate clearly in a venue environment with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.
Availability for a flexible schedule including evenings, weekends, holidays, and extended hours during peak periods, special events, and high-volume seasons.

Responsibilities

Set the daily standard for front-of-house service and hospitality.
Remain visible on the floor and interact with guests to assess and improve their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are staffed and functioning efficiently.
Supervise, coach, and develop front-of-house team members.
Promote team engagement and a culture of care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up to ensure completion.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to improve performance.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.