Front of House Manager

Local Craft Brewery • Middletown, NJ

48d • Onsite

About The Position

The Front of House Manager at Crooked Hammock Brewery is responsible for managing the daily operations of our restaurant, overseeing the guest’s experience, assisting with all aspects of service, and being a leader on the floor. The FOH Manager will inspire and motivate the team to achieve their goals and will set an example for our employees by modeling top-notch hospitality and guest service during every interaction with every guest. Must Enjoy the Ride!

Requirements

• 3+ years relevant experience required
• Must possess a valid driver’s license and have reliable transportation
• Must be eligible to work in the United States
• Flexibility of schedule to assume responsibilities as needed, ability to balance personal & professional life
• Must work nights and weekends
• Professional appearance, punctual, reliable
• Hospitality soul with guest friendly demeanor
• Exhibit a sense of urgency and be able to work in very fast paced environment
• Advanced written, verbal, and non-verbal communication skills
• Well organized
• Advanced leadership qualities and a desire to improve
• Proficiency in basic computer applications, word processing, spreadsheet, internet, POS
• Frequently walk and occasionally bend over, twist, kneel, climb, stoop and crouch
• This position requires the ability to lift up to 55 pounds and maneuver 170 pounds as well as climbing up and down stairs quite frequently during shifts

Nice To Haves

• College degree is preferred.
• Degree in hotel/restaurant management is desirable
• A combination of practical experience and education will be considered as an alternative
• ServSafe certified preferred

Responsibilities

• Build and inspire the team and be an effective coach by elevating the team for growth and assisting them in reaching their goals
• Uphold core values and code of ethics in our Team development plan; Reinforce “How We Roll” throughout the hiring, on-boarding, training, coaching and evaluating for growth process
• Conduct orientation, explain the Hammock philosophy, and oversee the training of new employees
• Make employment and termination decisions including interviewing, hiring, evaluating and disciplining personnel, as appropriate, with oversight from General Manager, and in accordance with company policies, rules, and procedures
• Develop employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed, when and as needed, and labor cost objectives are met
• Ensure team members have the right tools, knowledge & equipment required to do their jobs effectively
• Provide direction to employees regarding operational and procedural issues
• Identify and delegate responsibilities to team members to ensure objectives are met and excellent service is consistently achieved; Provide strong presence in local community & high level of community involvement by restaurant & staff
• Maintain professional and technical knowledge by tracking emerging trends in the industry; attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies; Live the brand and be a brand ambassador, making the best decisions in the interest of the company at all times
• Oversee all areas of the restaurant; make final decisions on matters of importance to guest service
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs
• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures
• Enforce sanitary practices for food handling, general cleanliness & maintenance of kitchen & dining areas
• Ensure compliance with operational standards, company policies, federal/state/local laws, & ordinances
• Responsible for ensuring consistent high quality of food preparation and service and uphold all ServSafe guidelines
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Ensure that proper security procedures are in place to protect employees, guests and company assets
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly in the event that a guest or employee is injured
• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
• Investigate and resolve complaints concerning food quality and service

Benefits

• PTO & vacation
• health insurance
• wellness resources
• Unlimited growth potential
• Travel opportunities
• Team events & outings like our recent ski trip to the Poconos
• Local lifestyle perks like paddleboarding & kayaking discounts
• Employee appreciation events & seasonal parties
• Professional leadership development and continuous coaching, training, and mentorship
• Food, beverage & retail discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree