Front of House Manager

Topgolf•Omaha, NE

24d

About The Position

Topgolf is seeking a Front of House Manager to lead the guest-facing team in delivering high-quality service and hospitality at a high-energy, high-volume sports and entertainment venue. The manager coaches team members, drives guest satisfaction, and ensures guest areas are staffed and operating effectively. The role also includes general operational responsibilities such as opening and closing, managing shifts, hiring, scheduling, and supporting team development. Guest experience is the priority. The position requires a flexible schedule that includes evenings, weekends, and holidays, and availability for extended hours during peak periods, special events, and high-volume seasons.

Requirements

At least 2 years of restaurant, hotel, or entertainment venue management or supervisory experience.
High school diploma or equivalent.
Ability to obtain required licenses and certifications for the location.
Must be at least 21 years old where required by state or local law.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on your feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently throughout the workday in a fast-paced venue.
Ability to work outdoors for extended periods in varying weather, including heat, cold, and inclement weather.
Ability to communicate clearly in a venue environment with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.

Responsibilities

Set daily service and hospitality standards across the front of house.
Stay visible on the floor, interact with guests, and assess and improve their experience.
Uphold operating procedures and guest safety and satisfaction standards.
Ensure guest areas are fully staffed and functioning efficiently.
Supervise front of house team members and coach them in the moment.
Support team member engagement and build a culture rooted in care and accountability.
Support hiring, scheduling, onboarding, and ongoing team development.
Delegate tasks clearly and follow up to ensure completion.
Execute opening and closing procedures and manage assigned shifts.
Use business metrics and guest feedback to improve performance.
Maximize revenue and profit within the area of responsibility.
Support ordering, inventory management, and facilities needs as assigned.
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring.
Maintain compliance with health, safety, and operational standards.
Champion a positive, high-energy work environment that reflects the Topgolf brand.