Front of House Host - Maternity Cover 12 Month FTC

OCS Group

8d • Onsite

About The Position

The Front of House Host plays a vital part in supporting the onsite Management team by providing a passionate and energetic ‘ gold standard ’ service, ensuring a professional and welcoming first impression for all our visitors and tenants. Key Responsibilities include managing the front-of-house operations, which encompass handling post, couriers, contractors and visitors, along with overseeing access and signing in procedures. Being committed to fostering a friendly and engaging environments, you will also have the chance to enhance the tenants experience, which includes managing your buildings social media presence, creating dynamic monthly site-specific newsletters and actively participating in event planning and placemaking activities. Our Hosts embody a ‘ can-do, solution first ’ approach, so collaboration and teamwork is highly important.

Requirements

• Customer Service Experience: We love to see diverse backgrounds! Whether you come from front-of-house roles or other customer service positions, your ability to make a positive impact and leave a great impression truly excites us.
• Exceptional Customer Care: You shine the brightest when it comes to providing outstanding service to others, especially in a proactive way.
• Positive and Energetic: Your upbeat attitude and motivation inspires those around you.
• Well-Presented: You take pride in your appearance and always look polished and professional.
• Great Communicator: You express yourself clearly and can connect well with others.
• Can-Do Attitude: You approach challenges with enthusiasm and a proactive mindset.
• Collaborative Spirit: You thrive in a team environment and enjoy working together to achieve our collective goals.
• Solution-Oriented: You focus on finding solutions and overcoming challenges with creativity.
• Tech-Savvy: You’re comfortable with technology and enjoy using IT tools.

Responsibilities

• Create a welcoming Lobby: Take pride in setting up and maintaining the reception space to ensure it feels warm and inviting for Clients and Tenants.
• Greet and assist Visitors: Welcome visitors with a smile and help them feel at home—be the friendly face of the building!
• Represent the Client with care: Show professionalism and knowledge while representing the Client, making everyone feel valued.
• Team up with Building Management: Collaborate with Building Management to ensure contractors are doing their best work and lend a helping hand with any extra tasks.
• Address issues with care: Report any concerns and follow through to resolve them smoothly and efficiently.
• Stay proactive in problem-solving: Approach challenges with a positive attitude, always looking for creative solutions.
• Plan exciting Events & Activations: Get creative by organising fun activities like pop-up markets, food stalls, and charity drives
• Share the buzz on social media: Keep everyone updated by posting all the latest site events, news, and activities on your building social media channel.
• Meet our goals together: Let’s achieve our KPIs and SLAs whilst sharing feedback and ideas for improvements along the way.
• Ensure a Gold Standard Experience: Collaborate with Security and the wider site team to make sure every tenant enjoys an exceptional service.

Benefits

• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed