Account Director (12 month FTC)
About The Position
This role is part of our Global Studios team, which creates emotive yet conversion-focused ideas, products, and campaigns at scale and speed. The specialty is hyper-personalized, digital communications that change perceptions, shape new behaviors, and shift market share for clients. As an Account Director for the North American In-House function, you will take full operational ownership of the embedded account portfolio in Toronto and across North America. You will provide day-to-day leadership across recruitment, onboarding, client servicing, commercial administration, reporting, and employee support, working closely with the Client Partner and delivery teams.
Requirements
- Proven track record within a digital agency or consultancy
- Strong understanding of resource management, forecasting, SOW structuring, and revenue protection through proactive renewal management.
- Experience building, embedding, or managing dedicated agency teams inside client organizations across multiple markets.
- Exceptional relationship-building skills with a track record of driving cross-functional alignment, managing embedded talent, and resolving client delivery friction quickly.
- Highly organized operator who embodies a "get sht done" mindset, thriving in fast-paced matrix environments without losing sight of governance and structure.
Responsibilities
- Protect existing revenue through proactive management of client SOWs, POs, team backfills, and contract renewals/extensions.
- Maintain tight commercial discipline with consistent reporting, forecasting, and portfolio governance.
- Serve as the primary operational anchor for key clients across North America, driving day-to-day engagement, enhancing client experience, and ensuring rapid issue resolution.
- Partner with DEPT®'s recruitment team in candidate reviewing and interviewing for embedded inhouse roles, and take dedicated ownership of onboarding, and team integration to ensure our embedded talent is effectively set up for success inside client environments.
- Partner with leadership to establish clear ownership, aligned workflows, and scalable operational structures capable of supporting regional and global expansion.
- Handle all operational and administrative mechanics, ensuring seamless delivery while identifying organic growth signals within current accounts.
Benefits
- Flexible hybrid working policy
- Early Finish Fridays
- 15 days paid holiday annually, increasing with length of service (plus Public Holidays)
- Birthday Leave
- Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.
- Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing.
- Refreshments are provided in the office all week.
- Enhanced family friendly policies to support parents.
- Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers.
- Buddy Program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
