Account Director (12 Month FTC)

DEPT®•Toronto, ON

4d•CA$90,000 - CA$100,000•Hybrid

About The Position

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Director, you will be responsible for building strong relationships with clients at all levels including strategic input, and overseeing the delivery of a wide variety of substantial integrated campaigns. You will be required to manage client briefs from start to finish, planning, assigning and reviewing creative and managing the overall agency workload in partnership with the producers, design and copy leads. You will be working closely with designers, copywriters, developers and other parts of the agency to ensure successful campaign deliveries; which are profitable without compromising the creative integrity. Therefore, you must be a great team player with strong interpersonal skills.

Requirements

Experience delivering integrated, multi-channel marketing campaigns.
Strong account, project, budget, and stakeholder management skills.
Excellent organisation with the ability to manage multiple priorities in a fast-paced environment.
Strong communication, problem-solving, and decision-making abilities.
Experience leading and developing high-performing teams.
Commercial awareness with business development and client growth experience.
Knowledge of digital production and creative workflows.
Proactive, adaptable, and solutions-focused with strong attention to detail.
Proficiency with Microsoft Office and project management tools.

Responsibilities

Manage client accounts and projects from briefing through delivery, ensuring work is completed on time, on budget, and to a high standard.
Build and maintain strong client relationships, acting as a trusted advisor and managing expectations.
Coordinate cross-functional teams, balancing workloads and communicating client feedback effectively.
Oversee project scope, budgets, contracts, and resources to maximise account performance and profitability.
Lead account planning, proposals, presentations, and new business opportunities.
Drive process improvements and ensure consistent delivery across all projects.
Monitor account performance and provide strategic recommendations based on client objectives and results.
Mentor and support junior team members, resolving project challenges and escalations.
Lead and develop project teams, delegating work effectively and fostering collaboration.
Support hiring, onboarding, performance management, and professional development.
Encourage innovation, continuous improvement, and high-quality delivery across the team.
Manage change effectively and communicate priorities to ensure smooth execution.

Benefits

A flexible, hybrid/remote working policy
An excellent salary based on experience and equal pay policies
Mental health support, and company sick pay scheme.
15 days paid holiday annually (plus Public Holidays).
Refreshments are provided in the office all week
Enhanced family friendly policies to support new parents.
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.