Front Line Manager, Credit Protection
About The Position
The Front Line Manager in the Credit Protection department supervises and directs the daily activities of Credit Specialists who review loan applications requiring additional remediation. The manager mentors and leads the team, conducts call, case, and application reviews, documents feedback and follow-up activities, and manages performance. The role works closely with the Director of Credit Protection to ensure processes and policies are executed correctly. This position is primarily work from home. Candidates must live in Georgia and be able to attend required and regular in-person meetings at the Sandy Springs office. The schedule is Monday through Friday, 12 p.m. to 9 p.m., with rotating Saturday morning check-ins to ensure systems are running.
Requirements
- At least 5 years of consumer credit risk management or fraud experience.
- Experience in call center management or financial center management.
- Demonstrated proficiency and experience in credit risk management.
- Proficiency with Salesforce.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Ability to work independently on routine tasks and flexibly manage multiple tasks.
- Demonstrated time-management and organizational skills.
- Excellent verbal and written communication skills.
- Ability to communicate effectively and influence others.
- Must live in Georgia and be able to attend required and regular in-person meetings at the Sandy Springs office.
Responsibilities
- Direct, supervise, and develop Credit Protection team members, including through regular one-on-ones and performance reviews.
- Provide leadership on productivity and compliance.
- Train staff on new policies and procedures and communicate key changes to appropriate departments and team members.
- Solve problems and make decisions independently while working within established lending authorities.
- Ensure duties are performed efficiently and cost-effectively.
- Review escalated loan applications under established underwriting guidelines and policies, investigating credit information from reporting agencies and other sources to determine applicants’ creditworthiness.
- Assist the Director of Credit Protection with coordinating staff coverage across related areas of the team.
- Monitor production queues, including pends, ADQ, calls, and cases, to support efficiency, productivity, and service-level performance.
- Collaborate with other Credit Protection leaders on best practices for project completion and prioritization.
- Resolve escalated issues for internal and external stakeholders.
- Conduct call, case, and application reviews and document Specialist feedback, responses, and follow-up activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
