Front Line Manager

CarMax • Norwood, MA

5d

About The Position

The Front-Line Manager in Training participates in a structured six-week development program preparing them for a leadership role in CarMax’s Service Operations department. Training covers Service Operations roles and responsibilities, end-to-end production processes, inventory management, and cosmetic and mechanical repair. After successfully completing the program, the associate transitions into one of these roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

The role supports store procedures and operational processes, collaborates across teams to maintain quality and meet production goals, and prepares the associate to manage teams and drive performance. It is also responsible for the Environmental, Health and Safety (EH&S) program for its department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and personal protective equipment (PPE).

Requirements

• Ability to lead and manage teams effectively to achieve operational goals.
• Strong skills in data interpretation and record accuracy for process compliance.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills for interacting with associates and customers.
• Proficiency in common and proprietary software systems.
• Valid driver’s license.
• Flexibility to work in indoor and outdoor environments, including inclement weather.
• Willingness to work varied schedules, including nights, weekends, and holidays, and travel occasionally.

Nice To Haves

• Three or more years of management experience preferred.

Responsibilities

• Demonstrate comprehension of training content throughout the program.
• Support execution of store procedures and operational processes to ensure efficiency and compliance.
• Complete CarMax’s Management Development Program and apply leadership principles in real-world scenarios.
• Collaborate with cross-functional teams to maintain quality and meet production goals.
• Model CarMax values by fostering integrity, respect, and a customer-first mindset in all interactions.
• Prepare for transition into a leadership role, ensuring readiness to manage associates and drive performance.
• Manage the Environmental, Health and Safety (EH&S) program for the department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and PPE.

Benefits

• Paid sick time, accrued per pay period, of up to 48 hours per year for eligible full-time hourly or commission/incentive-eligible associates.
• Between 80 and 200 hours of vacation per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
• Six paid scheduled holidays per year, with eight hours of pay for each, plus one floating holiday for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday premium pay when eligible associates work on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away with no specified limit as needed for sick leave, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• May be eligible for a bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed