Front Line Manager

CarMax • Boston, MA

7d • $65,400 - $114,600

About The Position

The Front-Line Manager in Training participates in a structured six-week development program to prepare for a Front-Line Manager position in CarMax Service Operations. Training covers Service Operations roles and responsibilities, operational leadership, and end-to-end production processes, including inventory management and cosmetic and mechanical repair. After successfully completing the program, the associate transitions into one of these leadership roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

The role supports operational procedures and production goals while developing the skills needed to manage associates and performance. It is also responsible for the Environmental, Health and Safety (EH&S) program for its department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and personal protective equipment.

The position is based at CarMax’s Norwood, Massachusetts location. The annual salary range is $65,400 to $114,600, with possible eligibility for bonus and equity.

Requirements

• Ability to lead and manage teams effectively to achieve operational goals.
• Strong data interpretation and record accuracy skills for process compliance.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent verbal and written communication skills for interactions with associates and customers.
• Proficiency in common and proprietary software systems.
• Valid driver’s license.
• Flexibility to work in indoor and outdoor environments, including inclement weather.
• Willingness to work varied schedules, including nights, weekends, and holidays, and to travel occasionally.

Nice To Haves

• Three or more years of management experience.

Responsibilities

• Demonstrate comprehension of training content throughout the six-week program.
• Support execution of store procedures and operational processes to ensure efficiency and compliance.
• Complete CarMax’s Management Development Program and apply leadership principles in real-world scenarios.
• Collaborate with cross-functional teams to maintain quality and meet production goals.
• Model CarMax values by fostering integrity, respect, and a customer-first mindset in all interactions.
• Prepare to transition into a leadership role, including readiness to manage associates and drive performance.
• Manage the Environmental, Health and Safety (EH&S) program for the department and/or location, including self-inspections, hazardous waste disposal, workplace safety, and PPE.

Benefits

• Eligible associates can accrue up to 48 hours of sick time per year.
• Eligible associates receive 80 to 200 hours of vacation time per year, depending on years of continuous service, after a 90-day waiting period.
• Eligible associates receive eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday.
• Holiday Premium Pay may be available when an associate works on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.
• May be eligible for bonus and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed