Checker

Pay and Save•Ruidoso, NM

10d

About The Position

The Front End Teammate is responsible for achieving and maintaining extraordinary customer service while serving as a model for customer service and other vital behaviors. The role helps create an environment of continual learning, encourages open dialogue among teammates, and promotes a culture reflective of the company’s guiding principles, core values, and vision. The position provides prompt, accurate checkout service; processes the store’s accepted sales transactions; supports safe and orderly front-end operations; and assists with training teammates. The role has frequent contact with teammates, customers, the corporate office, and vendors, and occasional contact with teammates from other locations. It reports to the Store Manager, Assistant Store Manager, or Front End Manager and supervises no teammates.

Requirements

High school diploma or equivalent.
Good customer relations skills.
Good communication and problem-solving skills.
Ability to work independently and address customer needs.
Ability to read, write, and perform math functions as needed.
Ability to recognize and differentiate among the various types of produce carried in the store.
TABC certification if required.
Ability to exert 20–50 pounds of force constantly to move objects.
Good audio, visual, and hearing acuity.
Ability to walk and/or stand for a significant degree.
Ability to climb, stand, bend, push or pull, twist, grasp, squeeze, stoop, kneel, squat, reach, handle, finger, and feel.

Responsibilities

Act as an ambassador of extraordinary customer service.
Promote customer and community goodwill by treating teammates and customers with fairness, dignity, and respect.
Recognize and differentiate among the various types of produce carried in the store.
Provide prompt and accurate checkout service and ensure accurate transactions.
Process the various types of sales transactions accepted by the store, including EFT transactions, WIC checks, food stamps, manufacturer’s coupons, and gift certificates.
Read, write, and perform math functions as needed.
Follow proper sacking procedures and comply with safety standards.
Inform management of pricing problems and front-end equipment maintenance needs.
Handle damaged, spoiled, or out-of-date products according to company policies.
Inform store management of disputes between teammates and department managers.
Understand the company teammate handbook and adhere to company policies, programs, procedures, and guidelines.
Maintain the work area to ensure a safe environment for teammates and customers.
Perform other duties as assigned.
Work with store teammates to identify the root causes of issues and inefficiencies.
Help keep the front end clean and clear of baskets to ensure smooth customer flow.
Assist in training front-end teammates.
Interact with teammates to ensure they understand company expectations.
Interact with customers and remain highly visible.
Follow Management Awareness policies and goals.
Ensure check-cashing policies and procedures are followed.