Checker

Hy-Vee, Inc.•Algona, IA

10d

About The Position

The Checker works in Hy-Vee’s Grocery Department and provides fast, friendly customer service in a fast-paced, customer-focused environment. The role operates a cash register and performs related checkout duties, packages merchandise, assists with drive-up and carry-out service, and replenishes products as needed. The position emphasizes customer care, teamwork, professionalism, and adherence to company and applicable government policies.

Requirements

No education or experience requirements.
Ability to carry out detailed but uninvolved written or verbal instructions and deal with a few concrete variables.
Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to understand and follow verbal or demonstrated instructions, write identifying information, and request supplies verbally or in writing.
Ability to exert up to 50 pounds of force frequently and up to 10 pounds of force constantly to move objects; this requirement can be accommodated.
Visual ability for distances from less than 20 inches to more than 20 feet, with or without correction, including depth perception, color vision, and field of vision.
Ability to climb, balance, stoop, kneel, reach, stand, walk, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Successful completion of a pre-employment drug screen is required for employment.

Responsibilities

Provide prompt, efficient, friendly customer service and treat customers with care, concern, and patience.
Greet customers, learn and use their names when possible, and help them locate or reach products, handle heavy items, and communicate suggestions or requests.
Answer customer telephone calls and questions, address concerns, and follow up with appropriate personnel.
Work cooperatively with colleagues to support customer satisfaction and a pleasant work environment.
Operate the cash register accurately; scan products where applicable; process coupons, food stamps, WIC checks, rain checks, cash, checks, credit-card transactions, and in-store charges; calculate discounts; provide change and receipts.
Bag or box merchandise, give packages to customers, and assist courtesy personnel as needed.
Follow local, state, and company policies for sales of tobacco, liquor, and lottery tickets, and comply with applicable WIC and food-stamp guidelines.
Know item values, lookup and department numbers, and product features for items being sold.
Stock, face, and rotate merchandise; clean shelves; understand shelf tags; know product locations in the store and back room; and take customers to requested items.
Observe the surroundings for customer needs and potential safety or security problems.
Communicate clearly over the intercom or telephone system.
Review weekly store advertisements for price changes and sale items.
Keep the register area clean and supplied, report improper cash levels, and help maintain the store’s appearance.
Compare register totals with cash in the drawer at the beginning and end of shifts where applicable.
Provide cash refunds or credit memorandums for returned merchandise, or direct customers to the appropriate person.
Follow sanitation, personal hygiene, dress, company, and store guidelines; keep the work area clean and neat.
Report to work as scheduled and on time.
Assist management with store displays and decorations for promotions or events; know code dates on perishable items and explain them to customers; change register tape and ribbons; assist in other store areas; and perform other related duties and special projects as required.