Front End Team Member I [Part-time]

Lexington Real Foods Community Coop•Buffalo, NY

About The Position

Execute plans assigned by the Department Manager to support product quality, selection, promotion, training, and stocking, meeting department objectives for sales, margin, turns, labor, and customer service. Help maintain a clean, growing, and well-maintained department with exceptional quality, and assist with checkout to provide customers with an irresistible store experience. Provide exemplary service to customers and co-workers, model the organization’s culture, values, policies, and procedures, and support team building and training. Operate checkout equipment; handle payments and cash drawers; prepare and merchandise products; maintain food safety, product rotation, department presentation, and in-stock availability; and carry out assigned operational, inventory, ordering, safety, sanitation, and maintenance tasks. The work environment is a fast-paced shipping and receiving stockroom, with regular standing and walking on cement floors. The role may involve exposure to hot, cold, wet, or humid conditions; fumes, airborne particles, or hazardous materials; fresh foods including meat and seafood; objects handled by the public; moderate to loud noise; and moving mechanical parts. Desired availability is open, with a preference for 6:30 a.m.–3:00 p.m. Estimated hours are 15–25 per week.

Requirements

Knowledge of organic and natural products, commercial growing practices, and organic certification regulations.
Availability to work weekends, holidays, mornings, and nights.
Outgoing, friendly personality.
Objectivity, neutrality, and calmness under pressure.
Ability to follow established systems, procedures, and policies with great attention to detail.
Consistent follow-through on commitments and deadlines.
Ability to read and comprehend instructions.
Ability to manage multiple demands, prioritize tasks, and stay organized.
Flexibility and adaptability to changing conditions and job requirements.
Intermediate Microsoft Office skills.
Ability to analyze key indicators such as margin, sales, sales growth, and SPLH.
Excellent verbal and written communication skills.
Excellent problem-solving skills.
Ability to plan, develop, and implement efficient and productive systems.
Ability to maintain confidentiality.
Ability to operate material-handling equipment, such as pallet jacks, loading dock lifts, and truck rail gates.
Ability to use a computer keyboard, monitor, mouse, telephone, and various office equipment continuously.
Ability to lift and carry up to 50 pounds throughout the workday.
Ability to stand for long periods and walk, bend, stoop, squat, kneel, reach, and climb stairs or ladders throughout the workday.
Ability to communicate clearly and effectively with customers and co-workers.
Sufficient finger and hand dexterity to grasp and hold items of different sizes.
Close, distance, and peripheral vision and depth perception; ability to read register screens, product labels, and shelf labels.

Nice To Haves

Grocery retail experience preferred.

Responsibilities

Provide and model exemplary service to customers and co-workers using established customer service standards.
Operate registers, scanners, scales, and credit/debit card terminals; perform basic math to collect payment and make change; maintain an accurate cash drawer.
Provide product information and educational materials, and answer customer questions.
Model culture, values, policies, and procedures; promote team building; treat co-workers consistently and fairly; and communicate clearly, directly, and respectfully.
Research, develop, and make improvements in efficiency, accuracy, service, quality, and safety.
Influence staff and participate in training newly hired or newly assigned team members; assist with operational cross-training and product-knowledge training.
Cut, weigh, wrap, price, and package products according to specifications.
Follow food safety practices and rotate products to maintain shelf life and product safety.
Maintain safe, clean, and organized work areas; accurately sign products according to current standards.
Follow in-store receiving and returns guidelines and maintain effective working relationships with suppliers.
Maintain clean, attractive, fully stocked, and fronted cases and endcaps; execute category management plans for new products and maintain in-stock availability.
Execute merchandising plans and participate in resets as needed.
Attend and participate in scheduled team meetings; conduct periodic department inventories; and place orders as assigned by the Department Manager.
Note and communicate equipment and tool malfunctions.
Follow and model safety rules, use required safety devices and tools, complete assigned documents and checklists, and carry out approved safety and sanitation programs, including equipment cleaning schedules.
Perform maintenance and other tasks as assigned by the Manager on Duty or Department Manager.