Front End Lead Part Time
About The Position
The Front End Lead oversees the frontline in the absence of the Front End Manager and coaches, teaches, and develops frontline team members to provide excellent member service. The role motivates team members to execute membership programs and initiatives and front-end operations, while monitoring and improving membership and member-experience results. The Front End Lead ensures membership products are offered and member orders and requests are handled positively, promptly, and efficiently; delegates work; monitors staffing and operational compliance; and provides excellent service to members. The role leads through effective communication, sound decision-making, accountability, and collaboration. It supports team-member engagement and development, helps maintain a safe and inclusive environment, and addresses or escalates concerns. The Front End Lead also helps teams deliver daily GOLD club standards, including stocked merchandise, executed promotional plans, accurate signage, and clean, organized club spaces. The position supervises cashiers, self-checkout, and the membership desk when the Front End Manager is absent. It may also cover cashier and Membership Sales Ambassador duties, assist in other departments, and perform additional assigned work. The stated pay range is $19.00–$23.75; actual pay may vary based on factors including location, education, experience, and qualifications.
Requirements
- Basic math skills.
- Regular, predictable, full attendance is an essential function of the job.
Nice To Haves
- Prior leadership experience.
- Prior membership or sales knowledge and experience.
- Prior cashier experience.
- Familiarity with AI tools, including ChatGPT.
Responsibilities
- Supervise the front line, including cashiers, self-checkout, and the membership desk, when the Front End Manager is absent.
- Model excellent member service and coach, teach, and develop team members to deliver it.
- Drive membership acquisition, retention, loyalty, and experience metrics and programs.
- Improve member engagement, speed, and productivity on the front end.
- Train, coach, motivate, and recognize frontline team members, and provide input on their evaluations.
- Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to guide performance and member engagement.
- Perform front-end duties, including closing through POS and handling escalated member service issues.
- Assist members promptly and efficiently, acting with a sense of urgency.
- Back up cashiers and Membership Sales Ambassadors when needed.
- Scan merchandise through a point-of-sale system to ensure accurate inventory counts and purchase totals; load carts when necessary.
- Manage self-checkout and scan-and-pan lanes, assisting members with operations and technical difficulties.
- Collect payments and issue receipts, refunds, credits, or change.
- Stay current on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
- Supervise cleanliness of front-of-club member service areas.
- Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
- Perform other assigned duties, including working in other departments as needed.
- Maintain club policies and procedures and meet regular, predictable, full-attendance expectations.
- Set service standards, support team members in resolving member concerns, and help maintain safe and positive experiences for members and team members.
- Lead teams in meeting daily GOLD club standards, including stocking items, executing promotions, maintaining accurate signage, and keeping spaces clean and organized.
Benefits
- Weekly pay.
- Access to earned pay before payday; a fee may apply.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Three medical plan options.
- Optional dental and vision coverage.
- Health Savings Account and flexible spending account options.
- 401(k) retirement savings plan with a company match for team members age 18 and older.
- Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
