Front End Lead Part Time

BJ's Wholesale Club • Hollywood, FL

3d

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and teaches, develops, and motivates frontline team members. The role drives membership programs and initiatives, front-end operations, member experience, and service goals. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and ensures membership products are offered and member requests are processed positively, promptly, and efficiently.

The role models leadership and service standards, communicates expectations, provides coaching and feedback, supports team-member engagement, and helps resolve member concerns. It also supervises front-line service areas, supports checkout and membership operations, and helps maintain the club’s cleanliness, promotional execution, signage, and daily GOLD standards. The position requires regular, predictable, full attendance and may include duties in other departments as needed.

Requirements

• Basic math skills.
• Regular, predictable, full attendance.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk, when the Front End Manager is absent.
• Model excellent member service and coach, teach, and develop team members to provide the same.
• Drive membership acquisition, retention, loyalty, and experience metrics, along with front-end member engagement, speed, and productivity.
• Train, coach, motivate, recognize, and provide input on evaluations of frontline team members.
• Use cashier observation forms, productivity boards, and membership metrics reports to monitor and improve performance.
• Perform front-end responsibilities, including closing through the point-of-sale system and addressing escalated member service issues.
• Respond promptly to members and act as a backup for cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to support accurate inventory counts and purchase totals.
• Load shopping carts when necessary; manage self-checkout and scan-and-pan lanes; and assist members with operational or technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change to members.
• Stay current on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise cleanliness in front-of-club member service areas and help maintain daily club standards.
• Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including working in other departments as needed.
• Communicate expectations, provide timely direction and feedback, follow up on results, and support team-member engagement and development.
• Help ensure a safe, positive, inclusive environment for team members and members, escalating concerns as appropriate.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision plans.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing eligible team members to purchase BJ’s common stock at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed