Front End Lead Part Time

BJ's Wholesale Club • Lady Lake, FL

7d

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and leads the development of frontline team members to support excellent member service, membership programs, and front-end operations. The role monitors and coaches team performance toward membership and member-experience goals, ensures member orders and requests are handled positively and efficiently, and delegates work while monitoring staffing and operational compliance. This position is part time, scheduled for 30 hours, and requires full open availability.

The Front End Lead supervises cashiers, self-checkout, and the membership desk; supports transactions and escalated service issues; and may provide backup cashier and membership-sales coverage. The role uses club systems and performance tools to manage workflow, track operations, and improve service and productivity. It also supports a safe, clean, and positive environment for members and team members and may perform duties in other departments as needed.

Requirements

• Basic math skills are required.
• Regular, predictable, full attendance is an essential function of the job.
• Full open availability is required.

Nice To Haves

• Prior leadership experience preferred.
• Prior membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.

Responsibilities

• Oversee the front line, including cashiers, self-checkout, and the membership desk, when the Front End Manager is absent.
• Model excellent member service and coach, teach, develop, motivate, and recognize frontline team members.
• Drive membership acquisition, retention, loyalty, and experience metrics, as well as member engagement, speed, and front-end productivity.
• Train team members and provide input on their evaluations, including performance on member engagement, service, and membership expectations.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to monitor and improve performance.
• Perform front-end duties, including closing through the point-of-sale system and addressing escalated member service issues.
• Ensure members are assisted promptly and efficiently, and provide backup cashier or Membership Sales Ambassador coverage when needed.
• Scan merchandise through the point-of-sale system to support accurate inventory counts and purchase totals; load carts when necessary.
• Manage self-checkout and scan-and-pan lanes, and help members with operational or technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change; apply discounts by scanning and redeeming coupons.
• Stay current on merchandise promotions, advertisements, and product information.
• Supervise cleanliness in front-of-club member service areas and uphold club policies and procedures.
• Use system applications and the MyWork online task management system to manage workflow and monitor daily club operations.
• Support team member engagement, policy compliance, ethical decision-making, inclusion, collaboration, and a safe, positive workplace.
• Set and model service expectations, empower team members to resolve member concerns, and maintain a safe, positive member experience.
• Lead teams in delivering daily GOLD club standards, including stocked merchandise, executed promotions, accurate signage, and clean, organized facilities.
• Perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members age 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed