Front End Lead Part Time
About The Position
The Front End Lead oversees the frontline in the absence of the Front End Manager. The role coaches, teaches, develops, and motivates frontline team members to provide excellent member service and successfully execute membership programs, initiatives, and front-end operations. The Front End Lead monitors and drives membership and member-experience goals, ensures membership products are offered, and makes sure member orders and requests are handled positively, promptly, and efficiently. The role delegates work, monitors staffing and compliance with operational standards, and provides excellent service to members. This position supervises cashiers, self-checkout, and the membership desk; supports member engagement, service, productivity, and membership metrics; and may perform cashier and membership sales duties as needed. The Front End Lead helps maintain club standards, a safe and positive environment, and consistent operational compliance. The role is scheduled for 30 hours and requires full open availability.
Requirements
- Basic math skills.
- Regular, predictable, full attendance is an essential function.
- Full open availability is required.
Nice To Haves
- Prior leadership experience.
- Prior membership or sales knowledge and experience.
- Prior cashier experience.
Responsibilities
- Oversee the front line, including cashiers, self-checkout, and the membership desk, in the absence of the Front End Manager.
- Model excellent member service and coach, teach, and develop team members to provide the same.
- Drive membership acquisition, retention, loyalty, and experience metrics and programs.
- Drive member engagement, speed, and productivity on the front end.
- Train, coach, motivate, recognize, and provide evaluation input for frontline team members on their duties, service, engagement, and membership metrics.
- Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
- Perform front-end responsibilities, including closing through POS and handling escalated member service issues.
- Assist members promptly and efficiently, and act as backup for cashiers and Membership Sales Ambassadors when needed.
- Scan merchandise through the point-of-sale system to support accurate inventory counts and purchase totals; load shopping carts when necessary.
- Manage self-checkout and scan-and-pan lanes, assisting members with operational and technical difficulties.
- Collect payments and issue receipts, refunds, credits, or change.
- Stay current on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
- Supervise cleanliness in front-of-club member service areas.
- Navigate system applications and use the MyWork online task-management system to manage workflow and monitor daily club operations.
- Perform other assigned duties, including work in other departments as needed.
- Maintain club policies and procedures and meet regular, predictable, full-attendance expectations.
- Lead teams in delivering daily GOLD club standards, including a grand-opening-ready appearance, stocked items and executed promotional plans, accurate signage, and clean, organized facilities.
- Communicate expectations, provide timely direction and feedback, follow up, and support team accountability and engagement.
- Promote collaboration, inclusion, diversity, ethical decision-making, team-member development, and a safe, positive environment for team members and members.
Benefits
- Weekly pay.
- Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
- Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
- Three medical plan options.
- Optional dental insurance.
- Optional vision insurance.
- Health Savings Account (HSA) options.
- Flexible spending account options.
- 401(k) retirement savings plan with a company match for team members age 18 and older.
- Employee Stock Purchase Plan with shares available at a 15% discount.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
