Front End Lead Part Time

BJ's Wholesale Club • Hollywood, FL

6d • $19

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and coaches, teaches, and develops frontline team members to deliver excellent member service. The role motivates team members to execute membership programs and initiatives and front-end operations, monitors and drives membership and member-experience goals, and ensures membership products are offered and member orders and requests are handled positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides excellent customer service.

The role leads through effective communication, sound decision-making, accountability, and collaboration. It supports team-member engagement and development, applies club policies and procedures, fosters an inclusive and safe environment, recognizes success, and addresses or escalates concerns. It also sets service expectations and empowers the team to resolve member concerns while maintaining daily GOLD member and club standards.

The position supervises cashiers, self-checkout, and the membership desk when the Front End Manager is absent. It supports front-end transactions and service, drives membership metrics and productivity, monitors cleanliness, and may work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Basic math skills are required.
• Regular, predictable, full attendance is an essential function of the job.
• Frequently lift objects up to 50 pounds; heavier or awkward objects may require lifting and moving with assistance.
• The work involves frequent movement on hard surfaces and may require bending, handling, pulling, reaching, stooping, or positioning oneself to examine or scan merchandise.

Nice To Haves

• Prior leadership experience preferred.
• Prior membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Familiarity with AI tools, including ChatGPT, is valued.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk, in the absence of the Front End Manager.
• Model excellent member service and coach, teach, and develop team members to provide the same.
• Drive membership metrics through acquisition, retention, loyalty, and experience programs.
• Drive member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide evaluation input for frontline team members on their tasks, responsibilities, and expectations.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
• Perform front-end duties, including closing through POS and addressing escalated member-service issues.
• Assist members promptly and efficiently, and act as backup for cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to ensure accurate inventory counts and purchase totals; load shopping carts when necessary.
• Manage self-checkout and scan-and-pan lanes, assisting members with operations and technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change due to members.
• Stay current on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise cleanliness of front-of-club member-service areas.
• Navigate system applications and use the MyWork online task-management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including working in other departments as needed.
• Lead teams in delivering GOLD club standards, including stocked items, executed promotional plans, accurate signage, and clean, organized club areas.
• Set service standards, support team members in resolving member concerns, and promote a safe, positive, inclusive, and collaborative environment.
• Ensure regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plans, with optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, allowing shares of BJ’s common stock to be purchased at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed