Front End Lead Part Time

BJ's Wholesale Club • Falls Church, VA

6d

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and leads, coaches, teaches, and develops frontline team members to deliver excellent member service and successfully execute membership programs, initiatives, and front-end operations. The role monitors membership and member-experience goals, ensures membership products are offered, and ensures member orders and requests are handled positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and operational compliance, and provides excellent customer service.

The position leads through effective communication, sound decisions, accountability, and collaboration. It supports team-member engagement, development, inclusion, and a safe, positive workplace, while addressing or escalating concerns. The role sets service expectations, empowers the team to resolve member concerns, and upholds GOLD Member and Club Standards.

The Front End Lead supervises cashiers, self-checkout, and the membership desk when the Front End Manager is absent. The role also performs front-end cashier and membership support duties, uses point-of-sale and club systems, and may work in other departments as needed. The position requires regular, predictable, full attendance.

Requirements

• Basic math skills.
• Regular, predictable, full attendance.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk, in the absence of the Front End Manager.
• Model excellent member service and coach, teach, and develop team members to provide the same.
• Drive membership acquisition, retention, loyalty, and experience metrics.
• Promote member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide input on frontline team-member evaluations.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to support performance and member engagement.
• Perform front-end duties, including closing through POS and handling escalated member-service issues.
• Assist members promptly and efficiently, including resolving operational and technical difficulties.
• Provide backup for cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to ensure accurate inventory counts and purchase totals; load shopping carts when necessary.
• Manage self-checkout lanes and scan-and-pan lanes.
• Collect payments and issue receipts, refunds, credits, or change.
• Stay current on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise the cleanliness of front-of-club member-service areas.
• Navigate system applications and use the MyWork online task-management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Set and uphold GOLD Member Standards and GOLD Club Standards, including greeting members, anticipating needs, showing appreciation, and maintaining stocked, accurately signed, clean, and organized areas.
• Support team-member engagement, inclusion, development, safety, and a positive work environment; address or escalate concerns as appropriate.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans.
• Optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with a company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount; eligibility requirements vary by position.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed