Cashier Team Member (Front End Service) - Part Time

Whole Foods Market • Lynnfield, MA

2d • $18 - $25

About The Position

The Cashier Team Member supports the Customer Service & E-Commerce team by assisting customers during checkout, performing cash register functions, bagging groceries, and working at the customer service desk. The role helps maintain attractive customer service displays and supports Whole Foods Market’s Customer Service vision. Team Members are expected to provide courteous, friendly, and efficient service to customers and colleagues, follow team and store Standard Operating Procedures, support company values and programs, and comply with applicable health, safety, food-safety, and regulatory requirements.

Customer Service & E-Commerce Team Members must be prepared to perform duties associated with other Team Member roles, including assigned shopper tasks. For U.S. employees hired November 2024 or later, cashiers will be assigned shopper training and may be assigned shopper tasks within the Customer Service Team as needed. The role requires flexibility to work nights, weekends, and holidays as needed. No prior retail experience is required. The position pays $18.00–$25.40 per hour, commensurate with experience. Whole Benefits may be available to eligible full- and part-time Team Members, subject to plan terms and eligibility conditions.

Requirements

• No prior retail experience is required.
• Demonstrate patience when dealing with customers and Team Members.
• Maintain proficiency with the Cashier Code Book and PLUs.
• Have strong basic math skills.
• Have strong to excellent communication skills and willingness to work as part of a team.
• Communicate information clearly and respectfully to Team Members, customers, and vendors.
• Meet customer-service expectations and standards in interactions with customers, vendors, and Team Members.
• Follow directions and procedures and demonstrate effective time-management and organizational skills.
• Show passion for natural foods and the Whole Foods Market mission.
• Demonstrate a strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understand and comply with Whole Foods Market quality goals.
• Demonstrate strong attention to detail.
• Be able to lift 50 pounds.
• Be able to stand or walk 6–8 hours during an 8-hour workday.
• Be able to perform single grasping, fine manipulation, pushing, and pulling.
• Be able to bend, twist, squat, and reach.
• Be able to work in a wet and cold environment and tolerate exposure to temperatures below 32°F, from 32–40°F, and above 90°F.
• Be able to work a flexible schedule that may include nights, weekends, and holidays as needed.
• Be able to use tools and equipment including box cutters, electric pallet jacks, and other heavy machinery; may need to use ladders.
• Be able to work with FDA-approved cleaning chemicals.

Responsibilities

• Check out customer groceries efficiently and accurately.
• Follow government regulations concerning the sale of alcoholic beverages and taxation.
• Follow proper check, ATM, and credit procedures.
• Use proper tare procedures when ringing up scalable items.
• Clean and stock Front End areas, including the register, and change register tapes and ribbons as needed.
• Follow cash-handling procedures and meet or exceed regional cashier variance policy.
• May assist with training new Cashier and Cashier Assistant Team Members.
• Assist supervisors in managing customer flow and backed-up lines to reduce waiting time.
• Participate proactively in company programs as directed by leadership.
• Arrive on time, appropriately groomed and dressed, and ready to work; work scheduled shifts and attend required trainings and meetings.
• Provide excellent customer service, address customer needs promptly and effectively, model suggestive selling, and answer phones and pages promptly and courteously.
• Maximize sales potential through proper preparation, storage, rotation, stocking, and merchandising of products.
• Follow established procedures, including those for Weights and Measures, health and sanitation, and safe work practices.
• Maintain a clean and sanitary working and shopping environment and maintain equipment according to cleanliness and safety standards.
• Perform assigned opening, mid-shift, and closing duties and ensure signs and pricing are accurate.
• Immediately report safety hazards and violations.
• Perform other duties assigned by store or company leadership.
• For U.S. hires beginning November 2024, complete assigned shopper training and perform shopper tasks within the Customer Service Team as needed.

Benefits

• Store discount, subject to eligibility.
• Paid time off, subject to eligibility.
• Financial wellness support programs, subject to eligibility.
• Health and wellness support programs, subject to eligibility.
• Access to other Team Member perks, subject to eligibility.
• Eligible new entry-level Team Members who complete their first 90 days and remain actively employed in an eligible role may qualify for a base-rate increase after their 90-day anniversary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed