Front End Team Lead

Bass Pro Shops•Albuquerque, NM

16d

About The Position

Under the supervision of the Group Sales or Department Manager, the Front End Team Lead gives daily direction to associates in a store department, including merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The Team Lead supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping create a pleasant and productive shopping experience for customers. The role involves guiding, training, scheduling, coaching, and motivating associates; contributing to hiring and performance reviews; addressing customer and associate concerns; and supporting department merchandising, inventory, pricing, displays, and special events. The Team Lead provides product expertise and helps customers make purchasing decisions, including by recommending products and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to meet the stated physical requirements, including standing and walking throughout a shift and moving objects as described.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Carry out merchandising directives and maintain planograms established by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers.
Assist with staffing, interviewing, hiring recommendations, training, performance appraisal input, and preparation of weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain a high level of personal customer service and achieve customer service results better than the company average.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
Assist with supervisory responsibilities, including planning and assigning work, directing and evaluating performance, addressing complaints, resolving problems, and maintaining a positive, harassment-free workplace.
Help customers make buying decisions by identifying and evaluating their needs and recommending products.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.