Front End Team Lead - Full Time

Bass Pro Shops • Clarksville, IN

6d

About The Position

Under the supervision of the Group Sales or Department Manager, the Front End Team Lead provides daily direction to department associates and supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service. The role supports departmental sales, gross margin, inventory shrinkage, and payroll goals while helping create a pleasant and productive shopping experience.

The Team Lead coordinates associate activities, including task lists, training, work schedules, coaching, and performance input. The position assists with staffing, interviewing, customer and associate issue resolution, merchandising directives, special events, pricing and inventory accuracy, product knowledge, and maintaining a positive, harassment-free work environment. The role also helps customers make buying decisions by identifying their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• 2 to 4 years of experience in retail sales.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to read and analyze reports.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.

Nice To Haves

• Supervisory experience.

Responsibilities

• Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
• Provide daily direction to department associates and prepare task lists.
• Execute merchandising directives and maintain plan-o-grams set by the Corporate Office.
• Help ensure a pleasant and productive shopping experience for customers.
• Assist with staffing, interviewing, associate selection recommendations, training, performance appraisal input, and weekly work schedules.
• Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
• Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
• Maintain a high level of personal customer service and achieve customer service results better than the company average.
• Maintain product expertise through ongoing training and conduct product demonstrations for staff.
• Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signing, and pricing of advertised items.
• Assist with supervisory responsibilities, including planning and directing work, evaluating performance, addressing complaints, and resolving problems.
• Help customers make buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental benefits.
• Vision benefits.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED