Full Time Front End Lead

BJ's Wholesale Club • New Albany, OH

10d • $19 - $23

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and coaches, teaches, and develops frontline team members to support excellent member service. The role motivates team members to execute membership programs and initiatives, monitors and coaches toward membership and member-experience goals, and ensures membership products are offered and member orders and requests are handled positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and operational compliance, and provides excellent customer service.

The role supervises cashiers, self-checkout, and the membership desk; supports frontline operations and member concerns; and may back up cashiers and Membership Sales Ambassadors. It also involves using point-of-sale and online task-management systems, maintaining accurate transactions and inventory counts, supporting promotional execution, and ensuring front-of-club service areas are clean. The position may require working in other departments as needed and maintaining regular, predictable, full attendance.

Requirements

• Basic math skills are required.
• Ability to navigate within system applications.
• Ability to meet the physical demands described, including frequently lifting objects up to 50 pounds and, with assistance, potentially lifting and moving heavier or awkward objects.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.

Responsibilities

• Oversee and supervise the front line, including cashiers, self-checkout, and the membership desk, in the absence of the Front End Manager.
• Model excellent member service and coach, teach, motivate, recognize, and develop team members.
• Drive membership acquisition, retention, loyalty, and experience programs and metrics.
• Promote member engagement, speed, and productivity on the front end.
• Provide input on frontline team member evaluations and communicate task, responsibility, and position expectations.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to support performance and member engagement.
• Perform front-end duties, including closing through POS and addressing escalated member-service issues.
• Ensure members are assisted in a timely and efficient manner and provide team support to resolve member concerns.
• Back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through a point-of-sale system to support accurate inventory counts and purchase totals; load shopping carts when necessary.
• Manage self-checkout and scan-and-pan lanes and assist members with operational or technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change.
• Stay current on merchandise promotions, advertisements, and product information; scan and redeem coupons for discounts.
• Supervise cleanliness in front-of-club member service areas and lead teams in maintaining daily GOLD club standards.
• Use system applications and the MyWork online task-management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily Pay access to earned wages before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off that includes vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match for team members age 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount through after-tax payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed