Front End Lead Full Time

BJ's Wholesale Club • Cary, NC

5d • $19

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and coaches, teaches, develops, and motivates frontline team members to provide excellent member service and successfully execute membership programs, initiatives, and front-line operations. The role monitors and drives membership and member-experience goals, ensures membership products are offered, and sees that member orders and requests are processed positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and operational compliance, and supports members and team members.

The role supervises cashiers, self-checkout, and the membership desk; promotes membership acquisition, retention, loyalty, and engagement; and helps ensure front-end speed and productivity. It includes cashiering and point-of-sale work, assisting with self-checkout and scan-and-pan lanes, resolving member concerns, handling payments and transactions, and maintaining clean, organized service areas. The Front End Lead also uses club systems and performance tools to manage workflow and monitor operations, maintains club policies and standards, and may work in other departments as needed.

The position emphasizes leadership, communication, accountability, team development, inclusion, safety, and service excellence. It also supports daily GOLD Member Standards and club standards, including greeting and appreciating members, keeping merchandise stocked, executing promotional plans, maintaining accurate signage, and ensuring the club is clean and organized.

Requirements

• Basic math skills.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to navigate system applications.
• Ability to perform the described physical tasks, including frequent movement, occasional bending and reaching, and lifting objects up to 50 pounds; heavier or awkward objects may require assistance.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk, when the Front End Manager is absent.
• Model excellent member service and coach, teach, and develop team members to provide the same.
• Drive membership metrics through acquisition, retention, loyalty, and experience programs.
• Drive member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide evaluation input for frontline team members.
• Use cashier observation forms, cashier productivity boards, and membership metrics reports to support performance and member engagement.
• Perform front-end duties, including closing through the point-of-sale system and addressing escalated member service issues.
• Assist members with urgency and in a timely, efficient manner.
• Provide backup cashier and Membership Sales Ambassador coverage when needed.
• Scan merchandise through the point-of-sale system to support accurate inventory counts and purchase totals; load shopping carts when necessary.
• Manage self-checkout and scan-and-pan lanes, assisting members with operations and technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change.
• Stay current on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise cleanliness of front-of-club member service areas.
• Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Maintain regular, predictable, full attendance.
• Lead teams in daily GOLD club standards, including stocking items, executing promotional plans, maintaining accurate signage, and keeping the club clean and organized.
• Create a safe and positive environment for team members and members, address concerns, and escalate them as appropriate.
• Communicate expectations, provide timely direction and feedback, and foster collaboration, inclusion, and team member development.

Benefits

• Weekly pay.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid vacation, personal, and sick days, plus holiday, bereavement, and jury duty leave.
• Three medical plan options, with optional dental and vision coverage.
• Health Savings Account and flexible spending account options.
• 401(k) retirement savings plan with company match for team members 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed