Front End Lead Full Time

BJ's Wholesale Club • Middletown, RI

5d • $19 - $24

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and coaches, teaches, and develops frontline team members to provide excellent member service. The role motivates team members to execute membership programs and initiatives, monitors and drives membership and member-experience goals, and ensures membership products are offered and member orders and requests are handled positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides excellent service to members.

The role supports leadership, team member development, and member service by communicating expectations, providing timely direction and feedback, promoting collaboration and inclusion, and addressing or escalating concerns. The Front End Lead models the club’s GOLD standards, including a strong grand-opening appearance, stocked merchandise, accurate signage, and clean, organized spaces.

The position supervises cashiers, self-checkout, and the membership desk when the Front End Manager is absent. It also performs front-end duties such as point-of-sale transactions, assisting members with checkout issues, processing payments and refunds, and supporting cashiers and Membership Sales Ambassadors when needed. Other duties may include work in other departments. Regular, predictable, full attendance is an essential function.

Requirements

• Basic math skills.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to frequently lift objects up to 50 pounds; moving heavier or awkward objects may require assistance.
• Ability to move frequently on hard surfaces and occasionally bend, handle, pull, reach, or stoop to examine or scan merchandise.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Supervise the front line, including cashiers, self-checkout, and the membership desk, when the Front End Manager is absent.
• Model excellent member service and coach, teach, and develop team members to provide the same.
• Drive membership metrics through acquisition, retention, loyalty, and experience programs.
• Drive member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide input on evaluations of frontline team members.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
• Perform front-end responsibilities, including closing through POS and handling escalated member service issues.
• Assist members promptly and efficiently, and back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to ensure accurate inventory counts and purchase totals; load shopping carts when necessary.
• Manage self-checkout and scan-and-pan lanes, assisting members with operations and technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change.
• Stay up to date on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise cleanliness of front-of-club member service areas.
• Navigate system applications and use the MyWork online task management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.
• Lead teams in delivering GOLD club standards, including stocked items, executed promotional plans, accurate signage, and clean, organized spaces.
• Set service expectations and empower team members to resolve member concerns.
• Promote a safe, positive, inclusive, and collaborative environment for team members and members.

Benefits

• Weekly pay.
• Access to earned pay before payday; a fee may apply.
• Complimentary The Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off that includes vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members 18 and older.
• Employee Stock Purchase Plan, with shares of BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed