Front End Lead Full Time

BJ's Wholesale Club • Cary, NC

3d

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and coaches, teaches, develops, and motivates team members to provide excellent Member service and successfully execute membership programs and frontline operations. The role monitors and drives membership and Member experience goals, ensures membership products are offered, and makes sure Member orders and requests are handled positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and operational compliance, and provides excellent customer service.

The position leads through clear communication, collaboration, accountability, and timely feedback. It supports team member engagement, training, development, inclusion, and a safe, positive environment. The Front End Lead establishes service expectations, empowers team members to resolve Member concerns, and helps maintain daily GOLD Member and Club Standards, including greeting and appreciating Members, keeping merchandise stocked, executing promotions, maintaining accurate signage, and ensuring the club is clean and organized.

The role supervises cashiers, self-checkout, and the membership desk; drives membership acquisition, retention, loyalty, and experience; and uses observation forms, productivity boards, and membership reports to guide performance. It also performs frontline checkout and service duties, supports Members with transactions and technical difficulties, maintains front-of-club cleanliness, uses club systems and the MyWork task-management system, follows club policies and procedures, and may work in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Basic math skills.
• Regular, predictable, full attendance.

Nice To Haves

• Prior leadership experience.
• Prior Membership or sales knowledge and experience.
• Prior cashier experience.

Responsibilities

• Supervise the frontline, including cashiers, self-checkout, and the membership desk, when the Front End Manager is absent.
• Model excellent Member service and coach, teach, and develop frontline team members to provide the same.
• Drive membership acquisition, retention, loyalty, experience, engagement, speed, and productivity goals.
• Train, coach, motivate, recognize, and provide evaluation input for frontline team members.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to improve performance and Member engagement.
• Perform front-end responsibilities, including closing through the point-of-sale system and addressing escalated Member service issues.
• Ensure Members are assisted in a timely and efficient manner; serve as backup for cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system to ensure accurate inventory counts and purchase totals.
• Load shopping carts when necessary; manage self-checkout and scan-and-pan lanes; and assist Members with operational or technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change to Members.
• Stay current on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise cleanliness of front-of-club Member service areas.
• Navigate system applications and use the MyWork online task-management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Set service expectations, support team members in resolving Member concerns, and promote a safe, positive, inclusive environment.
• Lead teams in meeting daily GOLD Club Standards, including stocking items, executing promotions, maintaining accurate signage, and keeping the club clean and organized.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Three medical plan options.
• Optional dental and vision coverage.
• Health Savings Account (HSA) and flexible spending account options.
• 401(k) retirement savings plan with company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan with the opportunity to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed