Front End Lead Full Time

BJ's Wholesale Club • Quakertown, PA

4d

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and helps ensure excellent member service. The role teaches, develops, motivates, and coaches frontline team members to execute membership programs, initiatives, and front-line operations. The Front End Lead monitors and drives membership and member-experience goals, ensures membership products are offered, and ensures member orders and requests are processed positively, promptly, and efficiently. The role also delegates work, monitors staffing and compliance with operational standards, and provides excellent customer service to members.

The Front End Lead supervises cashiers, self-checkout, and the membership desk when the Front End Manager is absent; supports membership acquisition, retention, loyalty, and experience programs; and promotes service, speed, and productivity. The role may perform front-end duties, including POS closing, handling escalated member service issues, cashiering, operating checkout lanes, assisting with technical difficulties, processing payments and refunds, and maintaining accurate purchase totals. It also supports cleanliness, merchandise promotions, club policies, and daily club operations using the MyWork online task management system. Other duties may be assigned, including work in other departments as needed. Regular, predictable, full attendance is an essential function of the job.

Requirements

• Basic math skills are required.
• Regular, predictable, full attendance is an essential function of the job.
• Ability to navigate within system applications.

Nice To Haves

• Prior leadership experience preferred.
• Prior membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.

Responsibilities

• Supervise the frontline, including cashiers, self-checkout, and the membership desk, in the absence of the Front End Manager.
• Model excellent member service and coach, teach, develop, and motivate team members to deliver it.
• Drive membership metrics through acquisition, retention, loyalty, and experience programs.
• Drive member engagement, speed, and productivity on the front end.
• Train, coach, motivate, recognize, and provide evaluation input for frontline team members on their tasks, responsibilities, and expectations.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to drive performance and member engagement.
• Perform front-end responsibilities, including closing through POS and addressing escalated member service issues.
• Assist members promptly and efficiently, acting with a sense of urgency.
• Provide backup for cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through a point-of-sale system to support accurate inventory counts and purchase totals.
• Load shopping carts when necessary; manage self-checkout and scan-and-pan lanes; and assist members with operational or technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change due to members.
• Stay up to date on merchandise promotions, advertisements, and product information; apply discounts by scanning and redeeming coupons.
• Supervise cleanliness of front-of-club member service areas.
• Navigate system applications and use the MyWork online task management system to manage workflow and track and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including working in other departments as needed.
• Lead and support team members through training, engagement, compliance, collaboration, inclusion, recognition, and development.
• Set service standards, empower team members to resolve member concerns, and help ensure a safe and positive experience for members and team members.
• Lead teams in delivering daily GOLD club standards, including stocked items, executed promotional plans, accurate signage, and clean, organized areas.

Benefits

• Weekly pay.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans, with optional dental and vision coverage, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members age 18 and older.
• Employee Stock Purchase Plan allowing eligible team members to purchase BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed