Front End Lead Full Time

BJ's Wholesale Club • Levittown, NY

18h • $21 - $26

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and helps ensure excellent Member service. The role teaches, develops, motivates, and supports frontline team members in executing membership programs and front-end operations. The Front End Lead monitors and coaches toward membership and Member-experience goals, ensures Member requests are handled positively and efficiently, delegates work, monitors staffing and operational compliance, and provides customer service.

The role leads frontline operations, including cashiers, self-checkout, and the membership desk. It supports training and team-member engagement, drives service and membership results, maintains club standards, and may perform duties in other departments as needed. Regular, predictable, full attendance is an essential function.

Requirements

• Basic math skills.
• Ability to meet the physical demands described, including frequent movement and lifting objects up to 50 pounds; heavier or awkward objects may require assistance.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.

Responsibilities

• Oversee cashiers, self-checkout, and the membership desk when the Front End Manager is absent.
• Model excellent Member service and coach, teach, and develop team members to provide the same.
• Drive membership acquisition, retention, loyalty, and experience metrics, as well as front-end engagement, speed, and productivity.
• Train, coach, motivate, recognize, and provide input on frontline team-member evaluations.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to improve performance and Member engagement.
• Perform front-end duties, including closing through POS and addressing escalated Member service issues.
• Assist Members promptly and efficiently, and back up cashiers and Membership Sales Ambassadors when needed.
• Scan merchandise through the point-of-sale system, maintain accurate inventory and purchase totals, and load shopping carts when necessary.
• Manage self-checkout and scan-and-pan lanes, helping Members with operations and technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change; apply discounts by scanning and redeeming coupons.
• Stay current on merchandise promotions, advertisements, and product information.
• Supervise cleanliness in front-of-club Member service areas.
• Navigate system applications and use the MyWork online task-management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and GOLD club standards, including stocking, promotional execution, signage, cleanliness, and organization.
• Perform other assigned duties, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay.
• Daily Pay access to earned pay before payday; a fee may apply.
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with company match, available to team members 18 and older.
• Employee Stock Purchase Plan with BJ’s common stock available at a 15% discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed