Full Time Front End Lead

BJ's Wholesale Club • New Albany, OH

9d

About The Position

The Front End Lead oversees the frontline in the absence of the Front End Manager and coaches, teaches, and develops frontline team members to deliver excellent member service. The role motivates team members to execute membership programs and front-end operations, monitors performance against membership and member-experience goals, and ensures membership products are offered and member orders and requests are handled positively, efficiently, and on time. The Front End Lead delegates work, monitors staffing and compliance with operational standards, and provides excellent service to members.

The role models leadership through sound decision-making, effective communication, collaboration, accountability, and timely feedback. It supports team-member engagement, development, inclusion, and a safe, positive work environment, while addressing or escalating concerns. It also helps ensure a safe and positive member experience and leads teams in maintaining daily service and club standards, including stocked merchandise, executed promotions, accurate signage, and clean, organized areas.

The position supervises cashiers, self-checkout, and the membership desk when the Front End Manager is absent. Duties include driving membership metrics and front-end engagement, speed, and productivity; training and recognizing team members; using observation forms, productivity boards, and membership reports to guide performance; handling point-of-sale closing and escalated service issues; and serving as backup for cashiers and Membership Sales Ambassadors. Other tasks include scanning merchandise, assisting with carts and checkout equipment, resolving member operational or technical difficulties, processing payments and refunds, applying coupons, staying informed about promotions and products, maintaining front-end cleanliness and club policies, and using the MyWork task-management system. Other duties may be assigned, including work in other departments. Regular, predictable full attendance is an essential function.

Requirements

• Basic math skills.
• Regular, predictable, full attendance is an essential function of the job.

Nice To Haves

• Prior leadership experience.
• Prior membership or sales knowledge and experience.
• Prior cashier experience.

Responsibilities

• Oversee the frontline in the absence of the Front End Manager, including cashiers, self-checkout, and the membership desk.
• Model excellent member service and coach, teach, develop, motivate, and recognize frontline team members.
• Drive membership acquisition, retention, loyalty, and experience metrics, as well as front-end member engagement, speed, and productivity.
• Train team members and provide input on their evaluations against role expectations and membership and service metrics.
• Use Cashier Observation Forms, Cashier Productivity Boards, and membership metrics reports to guide performance and member engagement.
• Perform front-end duties, including closing through the point-of-sale system and addressing escalated member service issues.
• Ensure members are assisted with urgency and in a timely, efficient manner.
• Provide backup cashier and Membership Sales Ambassador support when needed.
• Scan merchandise through the point-of-sale system to maintain accurate inventory counts and purchase totals; load shopping carts when necessary.
• Manage self-checkout and scan-and-pan lanes and assist members with operational and technical difficulties.
• Collect payments and issue receipts, refunds, credits, or change; apply coupons and discounts.
• Stay informed about merchandise promotions, advertisements, and product information.
• Supervise the cleanliness of front-of-club member service areas and help maintain daily club standards.
• Use the MyWork online task-management system to manage workflow and monitor daily club operations.
• Maintain club policies and procedures and perform other assigned duties, including work in other departments as needed.
• Support team-member engagement, development, inclusion, collaboration, and a safe, positive work environment; address or escalate concerns as appropriate.
• Set service expectations and support team members in resolving member concerns.
• Ensure merchandise is stocked, promotional plans are executed, signage is accurate, and club areas are clean and organized.
• Maintain regular, predictable, full attendance.

Benefits

• Weekly pay and access to earned pay before payday (a fee may apply).
• Complimentary BJ’s Club Card Membership and a free Supplemental Membership for someone in the team member’s household.
• Paid time off, including vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Choice of three medical plans and optional dental, vision, Health Savings Account, and flexible spending account options.
• 401(k) retirement savings plan with a company match for eligible team members aged 18 and older.
• Employee Stock Purchase Plan with the ability to purchase BJ’s common stock at a 15% discount, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed