Front End Team Lead

Bass Pro Shops•Albuquerque, NM

15d

About The Position

Under the supervision of the Group Sales or Department Manager, the Front End Team Lead gives daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The Team Lead helps meet departmental sales, gross margin, inventory shrinkage, and payroll goals while providing customers with a pleasant and productive shopping experience. The Team Lead supports staffing, interviewing, selection recommendations, training, scheduling, coaching, performance feedback, and resolution of customer and associate concerns. The role maintains product knowledge and customer-service standards, coordinates special events and merchandising activities, and helps ensure accurate pricing, inventory, displays, and advertised items. The position also assists customers with buying decisions and promotes programs such as CLUB Membership, VOC, and In-Store Pick-up. The work involves frequent standing and walking, ongoing communication, occasional ladder or stair use, repetitive hand and wrist motions, machinery or vehicle operation, and handling objects weighing up to 20 pounds constantly and up to 100 pounds or more occasionally with team lifting as needed. Work may sometimes take place in confined or noisy spaces. The role requires independent judgment within company policies and procedures, including assessing needs, adapting general guidelines, and making recommendations affecting practices.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and corporate staff.
Ability to perform the physical demands of the position, including standing and walking throughout the shift and moving objects weighing up to 20 pounds constantly, with occasional lifting of up to 100 pounds or more using team lifting as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain corporate plan-o-grams.
Help ensure a pleasant and productive customer shopping experience and maintain strong customer-service results.
Assist with staffing, interviewing, selection recommendations, training, scheduling, performance feedback, coaching, and motivation of associates.
Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, product assortments, inventory accuracy, and the display, signage, and pricing of advertised items.
Help carry out supervisory responsibilities in accordance with company policies and applicable laws, including directing work, evaluating performance, addressing complaints, and maintaining a positive, harassment-free workplace.
Assist customers with purchasing decisions by identifying needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.