Front End Supervisor

The TJX Companies, Inc.•Gilford, NH

3d•$15 - $16•Onsite

About The Position

The Front End Supervisor leads the frontline to promote a highly satisfied customer experience and drive customer loyalty. The role helps develop high-performing teams by training and mentoring Associates on frontline execution of register transactions, while acting with integrity and following company policies and procedures. The supervisor promotes an inclusive culture where everyone feels welcomed, valued, and engaged, works toward team and individual results, and is available to work in multiple store areas as needed. The position oversees frontline operations, including customer service, register coverage, Associate training and feedback, cash controls, paperwork, cleanliness, equipment monitoring, queue-line merchandising, and adherence to operational, merchandise, and loss-prevention standards. It also supports a safe store environment and performs other duties as assigned. The position is located at HomeGoods Store 0236 in Gilford, New Hampshire. Starting pay is $15.00–$15.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience. Benefits and eligibility are subject to the terms of the applicable plans or programs and may change.

Requirements

High school graduate or equivalent degree preferred.
Available to work a flexible schedule, including evenings and weekends.
Able to work as a team member.
Excellent interpersonal skills.
Exceptional customer service skills.
Able to lift heavy merchandise with or without reasonable accommodations.
Able to train and provide direction to others.
Able to run a register and handle money.
Able to handle confidential information with discretion.
Experience as a coordinator or previous retail or supervisory experience preferred.

Nice To Haves

High school graduation or equivalent degree.
Experience as a coordinator or previous retail or supervisory experience.

Responsibilities

Promote a highly satisfied customer experience and drive customer loyalty through programs and initiatives.
Address customer concerns and issues promptly.
Update Associates on customer experience feedback, goals, and company initiatives.
Train and mentor Associates on company policies and procedures.
Provide recognition and constructive feedback on cashier performance.
Maintain and monitor cash controls, including the change fund.
Follow labor laws and meal and break-period policies.
Assign registers and coordinate breaks to optimize coverage at the frontline and sales floor.
Audit and approve paperwork.
Maintain cleanliness, recovery, and organizational standards throughout the frontline.
Monitor frontline equipment and communicate issues to management.
Execute and adhere to company directives.
Maintain merchandising standards within the queue line.
Follow operational, merchandise, and loss-prevention policies and procedures, including merchandise ticketing, EAS tagging when applicable, and coding standards.
Ensure proper and timely handling of damages and Mark out of Stock.
Promote a safe environment and report safety hazards in the store.
Work in multiple areas of the store as needed.
Perform other duties as assigned.