Front End - Shift Supervisor

Good Food Holdings Companies•Rolling Hills, CA

3d•$19 - $24

About The Position

The Front-end Shift Supervisor is a management-in-training position responsible for helping supervise and coordinate Front-end employees and ensuring a welcoming, clean, and efficient customer experience. The role supports the Customer Service Manager with work planning and assignments, employee training and development, recognition and discipline, and handling complaints and workplace problems. The supervisor directly oversees 8–18 Front-end employees and reports to the Customer Service Manager. The supervisor also performs cashier and courtesy clerk duties, with operating a cash register as the first priority. The position requires strong communication, leadership, listening, and people skills; a positive, supportive, customer-focused attitude; and the ability to maintain morale and respond promptly to issues. Availability includes days, evenings, weekends, and holidays. The work environment is usually moderately noisy.

Requirements

High school diploma or GED, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak, read, and understand English fluently.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic and calculate discounts, interest, percentages, and volume.
Ability to use common sense and understanding to follow written, oral, or diagrammed instructions; analyze situations; resolve conflicts constructively; and implement solutions.
Strong communication, listening, leadership, and people skills, with applied empathy and a self-motivated, supportive, urgent approach to assigned duties.
Positive, customer-focused attitude; ability to work well with a team, adapt to workplace changes, and provide service that exceeds customer expectations.
Availability for days, evenings, weekends, and holidays.
Must be at least 18 years old to sell alcoholic beverages, as required by California law.
Ability to meet the physical demands of the role, including standing for long periods, walking, frequent hand and wrist use, reaching, occasional climbing or balancing and stooping, kneeling, crouching, or crawling, and occasional lifting or moving of up to 50 pounds.

Responsibilities

Lead by example and model correct behavior and compliance with company policies and procedures.
Assist the Customer Service Manager with supervising and coordinating Front-end employees, including planning and assigning work, rewarding and disciplining employees, and addressing complaints and problems.
Perform all cashier and courtesy clerk duties, prioritizing operation of the cash register.
Package customers’ groceries according to their preferences and offer or assist with carry-out service.
Collect shopping carts from the store, its perimeter, the parking lot, and other needed areas; keep the Floral Department free of hand baskets and carts.
Keep the work area and Front-end neat, clean, organized, and appealing to customers.
Follow and enforce employee handbook policies, customer service policies, safety standards, and applicable liquor and tobacco laws, including checking identification as required.
Assist with employee training and development on store policies, department procedures, and job duties.
Listen to customer complaints, examine returned merchandise, and resolve problems to promote good public relations.
Follow accounting procedures for voids, returns, exchanges, and department transfers; approve checks according to company policy.
Assist cashiers and courtesy clerks as needed and perform required cash register audits, reporting results to the Store Director.
Carry out opening and closing procedures, including auditing the safe, checking equipment, stocking check stands, setting schedules, and preparing audit sheets.
Complete required shift paperwork and accurately count, balance, and secure the change drawer, safe, assigned register, pickups, and loans.
Keep the Customer Service Manager informed of Front-end concerns, supply status, and ordering needs.
Troubleshoot Front-end equipment problems.
Maintain candy inventory and ensure ordering, receiving, stocking, and merchandising are completed properly and on time.
Serve customers with a smile and willing attitude, build customer relationships, and support repeat business.
Meet Bristol Farms standards for accuracy, service, appearance, quality, and cleanliness.