Front End - Shift Supervisor

Bristol Farms•Rolling Hills, CA

About The Position

This is a management-in-training position that helps create a welcoming first and lasting impression for Bristol Farms customers. The Front-end Shift Supervisor assists the Customer Service Manager in supervising and coordinating Front-end employees, maintaining morale, providing excellent customer service, and keeping the Front-end clean and up to Bristol Farms standards. The role requires enthusiasm, strong communication and people skills, good listening and leadership skills, applied empathy, self-motivation, supportiveness, and a sense of urgency. The supervisor leads by example and performs all cashier and courtesy clerk duties, with operating a cash register as the first priority. The position oversees Front-end operations and employees, supports training and development, addresses customer complaints and operational problems, and helps ensure that company policies, legal requirements, safety standards, and customer-service expectations are followed. The role directly supervises 8–18 Front-end employees. The position requires a high school diploma or GED, or three to six months of related experience and/or training, or an equivalent combination. The employee must speak, read, and understand English fluently. Work is performed in an environment with usually moderate noise. Availability includes days, evenings, weekends, and holidays.

Requirements

High school diploma or GED, or three to six months of related experience and/or training, or an equivalent combination of education and experience.
Ability to speak, read, and understand English fluently.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and calculate discounts, interest, percentages, and volume.
Ability to apply common sense to written, oral, or diagrammed instructions, resolve conflicts constructively, analyze situations, and develop and implement solutions.
Strong communication, listening, leadership, and people skills; applied empathy; self-motivation; supportiveness; and a sense of urgency.
Positive can-do attitude, respect for others, flexibility, and ability to adjust to workplace changes.
Availability to work days, evenings, weekends, and holidays.
Ability to meet the physical demands of the job, including prolonged standing, walking, frequent hand and wrist use, reaching, occasional climbing or balancing and stooping, kneeling, crouching, or crawling, and occasional lifting or moving of up to 50 pounds.
Required vision abilities include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Cashiers who sell alcoholic beverages must be at least 18 years old; alcohol purchasers must be at least 21 and tobacco purchasers at least 18. Verify identification for customers who appear under 30 when purchasing alcohol or tobacco.

Responsibilities

Assist the Customer Service Manager with supervising and coordinating Front-end employees, including planning, assigning, and directing work; rewarding and disciplining employees; and addressing complaints and resolving problems.
Lead by example and model correct behavior and adherence to company policies and procedures.
Perform all duties of a cashier and courtesy clerk, with operating a cash register as the first priority.
Package customers’ groceries according to their preferences and offer or assist with carry-out service.
Collect shopping carts from inside and outside the store, including the parking lot and other needed areas, and keep the Floral Department free of hand baskets and carts.
Keep the work area neat, clean, organized, and appealing to customers.
Adhere to and enforce employee handbook policies and other company guidelines, including liquor and tobacco laws and identification requirements.
Assist with training and developing employees on store policies, department procedures, and job duties.
Listen to customer complaints, examine returned merchandise, and resolve problems to promote good public relations.
Follow correct accounting procedures for voids, returns, exchanges, and department transfers.
Assist cashiers and courtesy clerks as needed and approve checks according to company policy.
Follow and enforce employee discount card guidelines and other specified policies.
Perform cash register audits as required and report results to the Store Director.
Ensure opening and closing procedures are completed, including auditing the safe, checking equipment, stocking check stands, preparing daily schedules, and setting up audit sheets.
Ensure required shift paperwork is completed.
Accurately count, balance, and secure the change drawer, safe, assigned cash register, and cashier pickups and loans.
Keep the Customer Service Manager informed of Front-end concerns and communicate supply and ordering needs.
Troubleshoot Front-end equipment problems.
Maintain candy inventory on Front-end merchandisers, including ordering, receiving, stocking, and merchandising as needed.
Ensure ordering, receiving, stocking, and merchandising are performed properly and in a timely manner.
Follow and enforce safety work standards and report safety hazards to the Store Director.
Enforce established customer-service policies and guidelines, serve customers with a positive attitude, and build customer relationships to encourage repeat business.
Meet Bristol Farms standards for accuracy, service, appearance, quality, and cleanliness.
Directly supervise 8–18 employees in accordance with Bristol Farms policies and applicable laws.