Front End Manager
About The Position
The Front End Manager supervises and monitors all front-end functions, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role supports efficient, courteous customer service, keeps checkout lines moving, coordinates lane pickups, and ensures that associates take scheduled breaks and lunches. The manager is responsible for the security and proper handling of safe and change funds, cash, deposits, bank funds, and pickups. They enforce procedures for check cashing, banking, armored car services, coupons, payment methods, rentals, and money services. The role also maintains front-end housekeeping and supplies, shopping-cart availability, and inventory levels in the customer service area and candy racks. The position requires following and enforcing applicable laws and company procedures, including those concerning age-restricted products, WIC/EWIC, child labor, anti-money laundering, and money service business compliance. The manager also answers incoming calls, assists with produce tests for authorized register operators, and performs other duties as assigned.
Requirements
- Must be 18 years of age or older.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact daily with individuals at various levels.
- Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote courteous and efficient customer service and enforce the policy that no more than two customers wait in line.
- Supervise and monitor front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator.
- Coordinate lane pickups and assist in keeping checkout lines moving.
- Maintain security of safe and change funds; count the safe during scheduled shifts and keep safes locked.
- Protect safe combinations, keys, and numbers entrusted to the manager.
- Ensure funds, cash, deposits, bank receipts, and pickups are properly handled and secured.
- Cash and approve checks, and monitor check-cashing and tendering procedures.
- Promote use of ValuCard and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping on the front end, including check stands, store fronts, carts, and the parking lot.
- Maintain an adequate supply of clean shopping carts on the front end.
- Enforce company dress-code policies, including proper name-tag use.
- Follow policies and procedures for rental equipment.
- Enforce applicable laws and company procedures for alcoholic beverages, tobacco, other age-restricted products, WIC/EWIC, child labor, AML, and MSB compliance.
- Maintain and enforce procedures for charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
- Assist in maintaining appropriate inventory levels in the customer service area and candy racks.
- Enforce procedures for two-party checks, authorized payroll checks and fees, banking, and armored-car services.
- Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist with weekly produce tests for authorized cash register operators.
- Assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
