Front End Manager
About The Position
The Front End Manager supervises the front end of the store, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service and efficient checkout operations, helps keep lines moving, and coordinates lane pick-ups. It is responsible for securing and accounting for funds, overseeing cash handling and check procedures, and enforcing policies for payment methods, money services, age-restricted products, WIC/EWIC, and other regulated transactions. The manager also maintains front-end housekeeping and supplies, helps ensure appropriate inventory in the customer service area and candy racks, oversees associate break and lunch schedules, answers incoming calls, and supports training and compliance activities. The position requires on-site attendance during scheduled shifts and the ability to meet standard physical and mental demands. Food City describes itself as a privately held, family-owned company. It offers flexible schedules and encourages associates to participate in local civic organizations.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact daily with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote courteous customer service and enforce the policy of no more than two customers waiting in line.
- Supervise and monitor all front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain the security of safes, change funds, cash, deposits, and pick-ups; count the safe during scheduled shifts and secure safe combinations, keys, and numbers.
- Cash and approve checks and monitor check-cashing and tendering procedures.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain front-end housekeeping, including clean check stands, store fronts, shopping carts, and parking areas; ensure an adequate number of carts are available.
- Know and enforce company dress-code policies, including proper use of name tags.
- Follow policies and procedures for rental equipment and for charge accounts, debit/credit/EFS/EBT/gift cards, EWIC, and tax-exempt transactions.
- Know, follow, and enforce applicable laws and company procedures for sales of alcoholic beverages, tobacco, and other age-restricted products; WIC and EWIC processing; child labor; anti-money laundering; and money-service-business compliance.
- Assist in maintaining inventory levels of items for sale in the customer service area and candy racks.
- Follow procedures for two-party checks, authorized payroll checks and fees, banking, and armored-car services; verify funds received from the bank or armored-car services.
- Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist in administering weekly produce tests to authorized cash-register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
