Front End Manager

Food City (K-VA-T Food Stores Inc)•Johnson, KS

11d•Onsite

About The Position

The Front End Manager supervises the overall front-end operation, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous and efficient customer service, keeps checkout lines moving, coordinates lane pick-ups, and ensures front-end associates take scheduled breaks and lunches. The manager safeguards store funds and financial transactions, including maintaining and counting the safe, securing combinations and keys, handling cash and deposits, monitoring check cashing and tendering, verifying funds received from banks or armored car services, and enforcing relevant banking, payment, and money-service procedures. The role also oversees adherence to company policies and applicable laws for age-restricted sales, WIC/EWIC, child labor, anti-money laundering, and other front-end transactions and services. The position maintains front-end cleanliness and supplies, supports inventory levels in the customer service area and candy racks, answers incoming phone calls, and helps administer produce tests for authorized cash register operators. Other duties may be assigned as needed. Food City describes flexible schedules and offers a range of associate benefits.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain daily contact and interaction with individuals at various levels.
Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service and follow the policy of no more than two customers waiting in line.
Supervise and monitor all front-end functions, including cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain safe and change-fund security, count the safe during scheduled shifts, keep safes locked, and protect entrusted safe combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, and all other funds are handled and secured properly.
Cash and approve checks and monitor check-cashing and tendering procedures.
Promote use of ValuCard and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain good housekeeping on the front end, including check stands, store fronts, shopping carts, and the parking lot; ensure adequate carts are available.
Know and enforce company dress-code policies, including proper use of name tags.
Follow policies and procedures for rental equipment.
Know, follow, and enforce applicable laws and company procedures concerning alcoholic beverages, tobacco, other age-restricted products, WIC/EWIC, child labor, and anti-money laundering and money-service-business compliance.
Maintain and enforce procedures for charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
Assist in maintaining proper inventory levels in the customer service area and candy racks.
Follow procedures for two-party checks and authorized payroll checks, including check fees.
Follow and enforce banking and armored-car service procedures; verify funds received from banks or armored-car services.
Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Assist in administering weekly produce tests to authorized cash register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
Perform other duties as assigned.