Front End Manager

Food City (K-VA-T Food Stores Inc)•Collegedale, TN

11d•Onsite

About The Position

The Front End Manager supervises the functions and staff of the store’s front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role ensures courteous, efficient customer service and keeps checkout lines moving. It is responsible for handling and securing funds, enforcing cash-handling and payment procedures, and maintaining compliance with company policies and applicable laws. The manager also supports front-end housekeeping, supply use, customer-service-area inventory, staff scheduling for breaks and lunches, and other operational duties as needed. The position requires on-site attendance during scheduled shifts and the ability to understand and follow verbal and written instructions, perform routine and repetitive tasks, and interact regularly with people at various levels. Candidates must be at least 18 years old and able to meet standard physical and mental demands. Food City describes itself as a privately held, family-owned company focused on serving local communities. It offers flexible schedules and associate ownership through an employee stock ownership plan.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to maintain constant contact and interaction with individuals at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service, following the policy of no more than two customers waiting in line.
Supervise and monitor front-end functions and cashiers, courtesy clerks, and fuel associates.
Supervise and monitor the computer room operator and coordinate lane pick-ups.
Maintain security of the safe and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company policies and procedures.
Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks and authorized payroll checks and associated fees.
Promote ValuCard use and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain good housekeeping on the front end, including check stands, store fronts, shopping carts, and the parking lot; ensure adequate carts are available.
Know and enforce company dress-code policies, including proper use of name tags.
Follow policies and procedures for rental equipment.
Know, follow, and enforce applicable laws and company procedures for sales of alcoholic beverages, tobacco, and other age-restricted products; WIC and EWIC; child labor; and anti-money laundering and money service business compliance.
Maintain and enforce procedures for charge accounts and debit, credit, EFS, EBT, gift card, EWIC, and tax-exempt transactions.
Assist with maintaining appropriate inventory levels for customer-service-area items and candy racks.
Follow and enforce procedures for banking and armored car services and for sales or services involving money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
Ensure front-end associates take scheduled breaks and lunches.
Answer and facilitate incoming phone calls.
Assist in administering weekly produce tests to authorized cash register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
Perform other duties as assigned.