Front End Manager
About The Position
The Front End Manager supervises and monitors the front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role is responsible for courteous and efficient customer service, keeping checkout lines moving, coordinating lane pick-ups, and maintaining the front end’s cleanliness and supplies. It also oversees the handling and security of cash, deposits, safes, change funds, and financial transactions, while ensuring associates follow company policies and applicable laws. The manager helps maintain inventory in the customer service area and candy racks, answers incoming calls, and performs other duties as assigned. The position requires on-site work during scheduled shifts and the ability to meet standard physical and mental demands. Food City describes itself as a privately held, family-owned company that encourages associates to participate in local civic organizations and offers flexible schedules.
Requirements
- Must be 18 years of age or older.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to have constant daily contact and interaction with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote efficient and courteous customer service, maintain the policy of no more than two customers waiting in line, and help keep checkout lines moving.
- Supervise and monitor front-end functions and the work of cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain security of safes, change funds, combinations, keys, and entrusted numbers; count the safe during scheduled shifts and keep safes locked.
- Ensure cash, deposits, pick-ups, funds received from the bank, and armored-car services are handled and verified according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures, including two-party and authorized payroll checks and applicable fees.
- Promote ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain front-end housekeeping, including clean check stands and store fronts, clean and litter-free carts, and a debris-free parking lot; maintain adequate shopping-cart availability.
- Enforce company dress-code policies, including proper use of name tags.
- Follow policies and procedures for rental equipment, payment methods, charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
- Follow and enforce applicable laws and company procedures for age-restricted products, WIC and EWIC, child labor, anti-money laundering, and money-service-business compliance.
- Assist in maintaining inventory levels for items sold in the customer service area and candy racks.
- Follow procedures for banking, armored-car services, money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery and lotto tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Answer and facilitate incoming phone calls.
- Assist in administering weekly produce tests to authorized cash-register operators.
- Assist cashiers with unloading the bottom of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
