Front End Manager

Food City (K-VA-T Food Stores Inc) • Gray, TN

11d • Onsite

About The Position

The Front End Manager supervises and monitors the front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous, efficient customer service and helps keep checkout lines moving. It oversees the secure handling of cash, deposits, safe funds, bank receipts, and other financial transactions, while ensuring compliance with company policies and applicable laws.

Requirements

• Must be at least 18 years of age.
• Ability to meet standard physical and mental demands.
• Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
• Ability to maintain daily contact and interaction with individuals at various levels.
• Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

• Promote and maintain efficient, courteous customer service, including following the policy that no more than two customers wait in line.
• Supervise and monitor the total functions of the front end and the work of cashiers, courtesy clerks, fuel associates, and the computer room operator.
• Coordinate lane pick-ups and help keep checkout lines moving quickly.
• Maintain safe and change funds; count the safe during scheduled shifts; keep safes locked; and secure safe combinations, keys, and numbers.
• Ensure that cash, deposits, pick-ups, bank funds, and armored-car transactions are handled and verified according to company procedures.
• Cash and approve checks and monitor check-cashing and tendering procedures, including procedures for two-party checks and authorized payroll checks and fees.
• Promote ValuCard use and monitor and enforce coupon-handling procedures.
• Monitor supply usage and assist in maintaining inventory levels for customer service area items and candy racks.
• Promote and maintain front-end housekeeping, including clean check stands and store fronts, clean and litter-free shopping carts, and a debris-free parking lot; ensure an adequate number of carts are available.
• Know and enforce company dress-code policies, including proper use of name tags.
• Follow policies and procedures for rental equipment.
• Follow and enforce laws and company procedures concerning sales of alcoholic beverages, tobacco, and other age-restricted products.
• Follow and enforce federal and state laws and company procedures regarding WIC and EWIC processing.
• Maintain and enforce procedures for charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
• Follow and enforce procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery and lotto tickets.
• Ensure front-end associates take breaks and lunches as scheduled.
• Answer and facilitate incoming phone calls.
• Know, follow, and enforce company policies regarding child labor laws.
• Assist in administering weekly produce tests to authorized cash register operators.
• Assist cashiers with unloading the bottoms of shopping carts.
• Know, follow, and enforce anti-money-laundering policies and money-service-business compliance.
• Perform other duties as assigned.

Benefits

• 401(k) with company match
• Employee Stock Ownership Plan
• Weekly paychecks with direct deposit
• Company-paid life and disability insurance
• Medical plan with wellness benefits
• Dental plan
• Paid holidays
• Paid vacations
• Associate offers
• Flexible schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed