Front End Manager
About The Position
The Front End Manager supervises and monitors the overall functions of the store’s front end, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role helps maintain efficient, courteous customer service and keeps checkout lines moving. It is responsible for handling and securing cash, deposits, safe funds, and related records, while enforcing company procedures and applicable laws across front-end transactions and services. The manager maintains front-end housekeeping and supplies, supports appropriate inventory levels in the customer service area and candy racks, and ensures associates follow scheduled breaks and lunches. The position also assists with cashier support and weekly produce tests for authorized cash register operators. Other duties may be assigned as needed.
Responsibilities
- Promote and maintain efficient and courteous customer service.
- Supervise and monitor the total functions of the front end and oversee cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
- Coordinate lane pick-ups and maintain security of safe and change funds, including counting the safe during scheduled shifts and keeping safes locked.
- Protect safe combinations, keys, and numbers entrusted to the manager, and ensure cash, deposits, pick-ups, and funds are handled and secured properly.
- Cash and approve checks, and monitor check-cashing and tendering procedures.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping and adequate shopping carts on the front end.
- Enforce company dress-code policies, including proper use of name tags.
- Ensure UPS deliveries are logged.
- Follow policies and procedures regarding rental equipment.
- Follow and enforce applicable laws and company procedures for sales of alcoholic beverages, tobacco products, lottery and lotto tickets, and handling WIC checks.
- Maintain and enforce procedures for charge accounts and debit, credit, EFS, EBT, and gift cards.
- Assist in maintaining proper inventory levels of items for sale in the customer service area and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Follow procedures for two-party checks and authorized payroll checks, including check fees.
- Follow procedures for banking and armored car services.
- Follow procedures for selling money orders, postage stamps, Coinstar services, hunting and fishing licenses, rentals, and promotional tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Verify funds received from the bank in accordance with company procedures.
- Answer and facilitate incoming phone calls.
- Follow and enforce policies regarding tax-exempt orders and company policies regarding child labor laws.
- Assist in giving weekly produce tests to authorized cash register operators.
- Help keep checkout lines moving and assist cashiers in unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly pay checks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
