Front End Manager
About The Position
The Front End Manager supervises and monitors the overall functions of the front end, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role supports efficient, courteous customer service and keeps checkout lines moving. It is responsible for front-end cash and fund security, safe procedures, deposits, pickups, check handling, banking and armored-car procedures, and compliance with company policies and applicable laws. The manager also supports front-end housekeeping, supply and inventory levels, scheduled breaks and lunches, incoming phone calls, and other duties as assigned.
Responsibilities
- Promote and maintain efficient and courteous service to customers.
- Supervise and monitor front-end functions and front-end associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
- Coordinate lane pickups and maintain security of safes, change funds, combinations, keys, and entrusted numbers; count the safe during scheduled shifts and keep safes locked.
- Ensure cash, deposits, pickups, and funds received from the bank are properly handled and secured in accordance with company policies and procedures.
- Cash and approve checks and monitor compliance with check-cashing and tendering procedures.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping and adequate shopping-cart availability on the front end.
- Enforce company dress-code policies, including proper use of name tags.
- Ensure UPS deliveries are logged.
- Follow policies and procedures for rental equipment and for payment types and services, including charge accounts, debit, credit, EFS, EBT, gift cards, money orders, postage stamps, Coinstar, hunting and fishing licenses, rentals, and promotional tickets.
- Follow and enforce applicable laws and company procedures for alcohol, tobacco, lottery and lotto sales, WIC checks, tax-exempt orders, child labor, two-party checks, authorized payroll checks and fees, banking, and armored-car services.
- Maintain a working knowledge of computer and check-lane recovery offline procedures.
- Assist in maintaining inventory levels of items for sale in the customer service area and candy racks.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist with weekly produce tests for authorized cash-register operators.
- Help keep checkout lines moving and assist cashiers in unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
