Front End Manager-Nome

Albertsons•Nome, AK

About The Position

The Front End Manager ensures customers receive fast, friendly, and accurate checkout service by implementing the spirit of Legendary Service. The manager schedules shifts and duties for checkers, courtesy clerks, office/bookkeeping staff, customer service counter staff, and the Front End Manager Assistant. The role oversees daily cash office and bookkeeping duties, the customer service counter, and checkout operations while supporting store sales and focusing on customer service. The manager supervises front-end employees and operations, handles customer relations and cash controls, supports hiring and training, maintains safety and appearance standards, and helps control shrink. The role requires safely and accurately performing assigned duties with honesty and integrity. Work takes place primarily in a temperature-controlled store, with occasional exposure to outdoor temperatures. This is a safety-sensitive position.

Requirements

Strong communication, leadership, team-building, and interpersonal skills; ability to maintain composure under pressure.
Ability to handle difficult situations professionally while projecting a positive image.
Ability to frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
Ability to stand or walk for long periods and move quickly.
Ability to operate and troubleshoot store computers and checkout equipment, including printers, scales, public announcement equipment, scanners, and cash registers.
Knowledge of interviewing techniques, basic employment law, and computer software; analytical ability to handle administrative details such as planning and scheduling.
Ability to supervise others and analyze and gather facts to recommend disciplinary action.
Ability to make hiring or promotion decisions.
Good understanding of company practices and in-depth understanding of front-end policies and procedures; ability to judge and react to business activities.
Mental alertness to ensure safe and accurate work.
Knowledge of product variety and perishability, safety and sanitation procedures, department policies and procedures, and basic mathematics and weights and measures.
Ability to present a positive image to the public.

Responsibilities

Champion company and division customer-service programs to meet or exceed customer-satisfaction goals.
Handle customer relations positively, including resolving complaints effectively.
Promote Albertsons/Safeway’s personalized-service philosophy and provide fast, friendly, courteous customer service.
Improve customer relations, perform checking duties, supervise cash-register functions, and serve as a backup checker when needed.
Use suggestive selling and other sales techniques.
Direct and supervise front-end activities, including monitoring customer traffic and service levels, coordinating service programs, maintaining cleanliness, and supporting front-end safety and appearance.
Monitor and order front-end supplies, including bags, rain checks, and item correction forms.
Ensure the front end is fully operational and projects a positive image.
Manage cash flow and controls, including safe transactions, issuing and picking up money, tills, check approvals, rain checks, refunds, and monitoring cash-handling procedures.
Handle scan-system emergencies, UPC codes not on file, pricing errors, and other retail-integrity issues.
Assist with interviewing and hiring checkers, courtesy clerks, customer service counter clerks, and office/bookkeeping staff.
Assist with training front-end employees and monitor compliance.
Supervise assigned employees and make recommendations to the Store Director regarding employment-status changes and discipline.
Maintain awareness of customer and employee safety and enforce employee dress and grooming standards.
Assist with controlling shrink.
Perform duties safely, accurately, honestly, and with integrity, as well as other duties as directed.