Front End Manager-Nome

Albertsons Companies•Nome, AK

About The Position

The Front End Manager ensures customers receive fast, friendly, and accurate checkout service by implementing the spirit of Legendary Service. The role manages and schedules shifts and duties for checkers, courtesy clerks, office/bookkeepers, customer service counter staff, and the Front End Manager Assistant. The manager oversees daily cash office and bookkeeping duties, the customer service counter, and checkout operations while supporting store sales and focusing on customer service. The Front End Manager leads front-end service and operations, handles customer relations, and supports hiring and training of front-end employees. The role is accountable for cash flow and controls, operational readiness, compliance, safety, cleanliness, and the department’s positive image. It also supervises assigned employees and makes recommendations to the Store Director regarding employment status changes and discipline. This is a safety-sensitive position. Work takes place in a temperature-controlled store, with occasional exposure to outdoor conditions and varying temperatures. The position involves frequent lifting and maneuvering of objects weighing up to approximately 55 pounds, and requires standing or walking for long periods and moving quickly.

Requirements

Strong communication, leadership, team-building, and interpersonal skills, with the ability to maintain composure under pressure.
Ability to handle difficult situations professionally while projecting a positive image.
Ability to frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 pounds.
Ability to stand or walk for long periods and move quickly.
Ability to operate and troubleshoot store computers and checkstand equipment, including printers, scales, public announcement equipment, scanners, and cash registers.
Knowledge of interviewing techniques, basic employment law, and computer software; analytical ability to handle administrative details such as planning and scheduling.
Ability to supervise others and analyze and gather facts to recommend disciplinary action.
Ability to make hiring or promotion decisions.
Good understanding of company practices and in-depth understanding of front-end policies and procedures, with the ability to judge and react to business activities.
Mental alertness to ensure safe and accurate completion of work activities.
Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
Ability to present a positive image to the public.
Knowledge of basic mathematics and weights and measures.

Responsibilities

Champion company and division customer service programs to meet or exceed customer satisfaction goals.
Handle customer relations positively, including resolving complaints effectively.
Promote Albertsons/Safeway’s philosophy of personalized service and provide fast, friendly, courteous customer service.
Improve customer relations, perform checking duties and cash-register supervisory functions, and serve as a backup checker when needed.
Use suggestive selling and other sales techniques.
Direct and supervise front-end activities, including monitoring customer traffic and service levels, implementing service programs, maintaining cleanliness, and proactively maintaining safety and appearance.
Monitor and order front-end supplies, such as bags, rain checks, and item correction forms.
Ensure the front end is fully operational and projects a positive image.
Handle and account for cash flow and controls, including safe transactions, money issues and pickups, tills, check approvals, rain checks, refunds, and monitoring cash-handling procedures.
Handle scan-system emergency procedures, UPC codes not on file, scan-pricing errors, and other retail integrity issues.
Assist with interviewing and hiring checkers, courtesy clerks, customer service counter clerks, and office/bookkeepers.
Assist with training front-end employees and monitor their compliance.
Supervise assigned employees and make recommendations to the Store Director regarding employment status changes and discipline.
Maintain awareness of customer and employee safety.
Enforce employee dress and grooming standards.
Assist with controlling shrink.
Perform job duties safely, accurately, and with honesty and integrity.
Perform other necessary and required duties as directed.