Bakery Manager-Nome

Albertsons•Nome, AK

About The Position

The Bakery Manager exemplifies and ensures strong customer service while directing and controlling the Bakery Department’s operations to achieve sales and profit objectives. The role plans and manages daily department activities, maintains product quality and freshness, controls inventory, shrink and expenses, and ensures compliance with company policies and applicable food safety, sanitation, labeling and regulatory requirements. The manager oversees bakery production and merchandising, assists with department work, supports customers, and maintains accurate department records and reports. The Bakery Manager supervises, motivates, trains and helps hire department personnel; monitors performance and recommends personnel actions to the Store Director. The role schedules staffing, communicates department goals and opportunities, resolves appropriate associate and customer concerns, and reports significant policy issues to the Store Director. The position may require occasional overnight travel and work at night, on weekends or holidays; scheduled hours vary.

Requirements

Working knowledge of bakery duties, including Cake Decorator, Baker and Sales Associate responsibilities.
Strong communication, leadership and interpersonal skills; demonstrated ability to manage people and maximize productivity; and a professional demeanor with customers, vendors and coworkers.
Knowledge of product variety, bakery standards, perishability, food safety, safety and sanitation procedures, and department policies and procedures.
Ability to operate computer software and electronic ordering devices for ordering and labeling product, planning sales, managing inventory and scheduling.
Understanding of company practices and Bakery Department policies and procedures, and ability to judge and react to business activity.
Knowledge of basic math, weights and measures, and employment laws and workplace practices.
Extensive working knowledge of profit and loss statements.
Ability to comply with company grooming standards and dress code.
Ability to frequently reach, lift and maneuver objects of varying sizes and weights up to approximately 40 pounds; push and pull fully loaded hand trucks and pallet jacks; and perform repetitive arm movements.
Ability to stand for long periods and frequently walk, bend, stoop, twist and turn, and occasionally climb ladders; manual dexterity and good eye-hand coordination.
Ability to maintain mental alertness for safe and accurate work.
Ability to use cleaning supplies, including chemicals; hands are frequently exposed to water and cleaning agents, and plastic or latex gloves are used.
Good attendance is required.
May be required to work nights, weekends and holidays; scheduled hours vary. Occasional travel, including overnight travel, may be required.

Responsibilities

Champion corporate and division customer-service programs and meet or exceed customer-service goals.
Plan, organize and direct day-to-day Bakery Department operations using independent judgment and discretion.
Inspect bakery areas daily and take corrective action to ensure product quality, code-date, sanitation, safety and security standards.
Oversee and assist with proofing, baking, decorating, slicing and packaging bakery products.
Implement promotional and seasonal displays; merchandise products according to schematics, advertising and signing procedures.
Prevent shrink, control expenses, and maintain required daily logs, purchase reports, sales and labor reports, ad-item movement records and other paperwork.
Order, check, receive and control inventory; maintain product quantity, quality and freshness; stock and rotate products; and organize the department cooler and freezer.
Conduct periodic inventories, process administrative paperwork and maintain accurate department records.
Ensure bakery product quality and baking and decorating standards, and comply with retail labeling laws, regulations and company policies, including policies for quick-sale items.
Comply with and ensure compliance with federal, state and local health and food-safety standards.
Assist customers with special orders, make product suggestions, use suggestive selling, make intercom announcements, and answer incoming calls appropriately.
Maintain cleanliness and sanitation of the sales floor, work area, freezer, cooler, equipment and retail cases.
Handle customer relations, receive and resolve customer complaints as appropriate, and report matters to the Store Director when appropriate.
Attend required training and sales meetings and implement emergency procedures for equipment or computer-software malfunctions.
Supervise, motivate, direct and train Bakery Department personnel; participate in hiring; monitor associate performance; and recommend personnel actions to the Store Director.
Identify and train associates with advancement potential, schedule personnel for adequate coverage, and communicate sales goals, department performance and sales opportunities.
Resolve associate complaints when appropriate, report actions to the Store Director, and promptly report potential serious policy violations, including off-the-clock work, harassment, food-safety or sanitation concerns, and discrimination.
Perform job duties honestly and with integrity, comply with company policies and procedures, and ensure compliance by department personnel.
Perform bakery, cake-decorating and sales-associate duties as required.
Operate bakery equipment and use work aids and cleaning supplies as required.